Event distribution method, event distribution device, storage medium and electronic equipment

Abstract

The invention provides an event distribution method, an event distribution device, a computer readable storage medium and electronic equipment, and relates to the technical field of computers. The event distribution method comprises the steps of: obtaining a target to-be-distributed event, wherein the target to-be-distributed event comprises event association information; based on the event association information, determining at least one candidate agent which corresponds to the target to-be-distributed event and is currently in an accessible event state from historical processing records; ifa plurality of candidate seats exist, obtaining the to-be-processed event amount of each candidate seat, and determining the candidate seat with the minimum to-be-processed event amount as a target seat; and sending the target to-be-distributed event to an event processing terminal corresponding to the target agent. According to the invention, the event distribution efficiency can be improved, and the event waiting time is reduced.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and in particular, to an event distribution method, an event distribution device, a computer-readable storage medium, and electronic equipment. Background technique [0002] At present, the customer service department of an enterprise usually sets up multiple agents to handle related events such as customer inquiries, complaints, modifications, and business inquiries. [0003] After receiving multiple events of different types, the customer service department provides two event distribution schemes: the first one is that the customer service department first stores multiple events of different types in the event pool, and then multiple agents from the event pool respectively After receiving the incidents that can be handled, each agent will call back the customer through the customer service system to deal with the related issues of the incident. The second is that the customer servic...

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present disclosure is to provide an event distribution method, an event distribution device, a computer-readable storage medium, and an electronic device, thereby at least to a certain extent overcoming the long waiting time for event processing and the efficiency of event distribution caused by the limitations and defects of related technologies. low problem

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