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Method and device for realizing security suitability business risk revelation audio and video record processing based on self-service equipment, processor and storage medium

A self-service equipment and appropriate technology, applied in data processing applications, instruments, finance, etc., can solve the problems of long time, poor customer experience, and high error rate

Pending Publication Date: 2021-10-08
GUOTAI JUNAN SECURITIES
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

Manual double recording has a high error rate, takes a long time, and poor customer experience

Method used

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  • Method and device for realizing security suitability business risk revelation audio and video record processing based on self-service equipment, processor and storage medium
  • Method and device for realizing security suitability business risk revelation audio and video record processing based on self-service equipment, processor and storage medium
  • Method and device for realizing security suitability business risk revelation audio and video record processing based on self-service equipment, processor and storage medium

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Embodiment Construction

[0029] In order to describe the technical content of the present invention more clearly, further description will be given below in conjunction with specific embodiments.

[0030] The self-service equipment-based method of the present invention realizes audio-visual recording processing for securities suitability business risk disclosure, which includes the following steps:

[0031] (1) The system scans the photo image of the ID card and automatically queries the customer information;

[0032] (2) The system takes pictures of the customer, performs liveness detection and face recognition, and judges whether it is the customer who handles it himself. If so, continue to step (3); otherwise, exit the step;

[0033] (3) Carry out double-recording business, match customer suitability and business suitability, and automatically select voice broadcasting techniques for broadcasting;

[0034] (3.1) The background system queries the risk assessment results made by the customer before,...

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Abstract

The invention relates to a method for realizing audio and video recording processing aiming at security suitability business risk revelation based on self-service equipment, which comprises the following steps that: a system scans an identity card photo image and automatically queries customer information; the system carries out photographing, living body detection and face recognition on clients, carries out double-recording business, matches client suitability with business suitability, and automatically selects voice broadcasting verbal skill for broadcasting; a customer answer timestamp is recorded, voice recognition is performed on customer answers, and follow-up broadcast contents are selected; and video synthesis is carried out, client identity card pictures and business department information are added, and double-recording auditing is submitted. The invention also relates to a corresponding device, a processor and a computer readable storage medium. According to the method, the device, the processor and the computer readable storage medium for realizing audio and video recording processing aiming at security appropriate business risk revelation based on the self-service equipment, security industry adaptive transformation is carried out on VTM intelligent teller machine equipment, so that full-self-service intelligent double-recording business handling innovation of customers is realized, and double-recording personnel, double-recording equipment and an independent double-recording room of a traditional counter are liberated.

Description

technical field [0001] The present invention relates to the field of self-service business handling, and specifically refers to a method, device, processor and computer-readable storage medium for realizing audio-visual recording processing for securities suitability business risk disclosure based on self-service equipment. Background technique [0002] The double-recording business in traditional business outlets occupies a separate room. Account managers manually inquire about customer suitability and other information, manually read the risk disclosure statement, interspersed with a series of standard actions such as holding badges and ID cards, and record the entire conversation in front of the camera. process. Manual double recording has a high error rate, takes a long time, and the customer experience is poor. Contents of the invention [0003] The purpose of the present invention is to overcome the above-mentioned shortcomings of the prior art, and provide a self-s...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q40/00G06K9/00
CPCG06Q10/0635G06Q40/00
Inventor 俞枫王新宇任志浩戚峰庄宁卢洋胡谊东潘首道屈健王辉
Owner GUOTAI JUNAN SECURITIES
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