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Method and system for monitoring electric power marketing business

A technology for power marketing and business, applied in the direction of electric digital data processing, instruments, data processing applications, etc., can solve problems such as low processing efficiency, poor monitoring effectiveness, and chaotic link subdivision statistical data, so as to improve processing efficiency and monitoring Effectiveness, the effect of data unification

Active Publication Date: 2022-01-25
ZHONGSHAN POWER SUPPLY BUREAU OF GUANGDONG POWER GRID
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This application provides a method and system for monitoring electric power marketing business, which is used to solve the problems of low processing efficiency, lack of personalized customization of prefectures and cities, failure to subdivide statistics for specific links, and data confusion in the prior art. Technical issues leading to less effective monitoring

Method used

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  • Method and system for monitoring electric power marketing business
  • Method and system for monitoring electric power marketing business

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0113] In this example 1, link monitoring is carried out with appeals and reply work orders as business types.

[0114] 1.1 Enter "customer service work order reminder" in the global navigation of the power marketing system to enter the work order reminder module;

[0115] 1.2 Enter the query conditions on the page of the work order reminder module, including the year, query cycle, and select "appeal review" for the current link, select "provincial level" for the acceptance area level, and query to get the query results;

[0116] 1.3 Determine unprocessed work order A and work order B from the query results, and determine the unprocessed time of work order A and work order B according to the current query time and acceptance time as 100 minutes and 130 minutes respectively, according to the provincial The timeout limit determines whether work order A and work order B are timed out. If the provincial timeout period is 120 minutes, it is determined that work order A is a non-ove...

example 2

[0133] In this example 2, the evaluation work order is used as the business type to monitor the link.

[0134]2.1 Enter "customer service work order reminder" in the global navigation of the power marketing system to enter the work order reminder module;

[0135] 2.2 Enter the query conditions on the page of the work order reminder module, including year, query cycle, and select "complaint, opinion, report, suggestion, praise" for the current link, select "provincial level" for the acceptance area level, and query to get the query result;

[0136] 2.3 Judging unprocessed work order C and work order D from the query results, according to the current query time and acceptance time, it is determined that the unprocessed time of work order C and work order D is 2.1 days and 2.2 days respectively, according to the provincial The timeout period determines whether work order C and work order D are timed out. If the provincial timeout period is 2 days, work order C and work order D ar...

example 3

[0147] In this example 3, the link monitoring is carried out with the emergency repair work order as the business type.

[0148] 3.1 Enter "customer service work order reminder" in the global navigation of the power marketing system to enter the repair work order tracking module;

[0149] 3.2 Enter the query conditions on the page of the emergency repair work order tracking module, including year and query cycle, select "provincial level" for the acceptance area level, and query to get the query results;

[0150] 3.3 Determine the unprocessed work order E from the query results, determine the unprocessed time of the work order E according to the current query time and acceptance time is 35 minutes, and determine whether the work order E has timed out according to the provincial overtime limit, if the provincial If the timeout period is 30 minutes, it is determined that work order E is an overtime work order.

[0151] 3.4 Generate a work order list based on work order E. The c...

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Abstract

This application discloses a method and system for monitoring electric power marketing business. In the marketing business system, the method automatically monitors whether the acceptance link is timed out or is about to time out. Compared with manual monitoring, the processing efficiency is improved. At the same time, through the acceptance area The level distinguishes prefecture-level acceptance and provincial-level acceptance. When switching to provincial-level acceptance, you can retrieve work orders associated with prefectures and cities on the customer service platform, and when the provincial-level timeout limit determines that the work order is timed out, the work order will be marked as timed out When it is determined that the work order has not timed out, it is judged whether the work order processing is about to time out through the city-level personalized setting of the time limit, thereby increasing the personalized time limit threshold setting independently of the city. At the same time, all overtime work orders and the upcoming Overtime work orders generate work order details to count the quantity and work order information corresponding to overtime work orders and upcoming overtime work orders, so as to subdivide statistics on specific links, unify data, and improve monitoring effectiveness.

Description

technical field [0001] The present application relates to the technical field of electric power marketing, in particular to a method and system for monitoring electric power marketing business. Background technique [0002] Power marketing business is one of the core businesses of power companies, and power marketing business monitoring is an important guarantee for efficient power marketing business. [0003] In the prior art, query monitoring is performed for a manually operated marketing service monitoring platform. In view of the development of the business, the monitoring nodes and thresholds of the marketing business monitoring platform are no longer applicable to the current business requirements such as customer demands and emergency repairs. Most of the monitoring work of the marketing business needs to be transferred to manual monitoring, but the processing efficiency of manual monitoring is low and lacks ground. The effectiveness of monitoring is poor due to indi...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/33G06Q10/06G06Q10/10G06Q50/06G06F40/289
CPCG06F16/3344G06Q10/06311G06Q10/103G06Q10/109G06Q50/06G06F40/289
Inventor 聂翠红余永奎邓芳唐俏丹许兴雀李淑贤陈耿涛黄秀君李锦玲冼鹄
Owner ZHONGSHAN POWER SUPPLY BUREAU OF GUANGDONG POWER GRID