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Electric power marketing business monitoring method and system

A technology for electric power marketing and business, applied in the fields of electric digital data processing, resources, office automation, etc., can solve the problems of low processing efficiency, poor monitoring effectiveness, confusion of sub-section statistical data, etc., to achieve data unification, improve processing efficiency, The effect of improving monitoring effectiveness

Active Publication Date: 2021-10-15
ZHONGSHAN POWER SUPPLY BUREAU OF GUANGDONG POWER GRID
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This application provides a method and system for monitoring electric power marketing business, which is used to solve the problems of low processing efficiency, lack of personalized customization of prefectures and cities, failure to subdivide statistics for specific links, and data confusion in the prior art. Technical issues leading to less effective monitoring

Method used

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  • Electric power marketing business monitoring method and system
  • Electric power marketing business monitoring method and system

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0113] In this example 1, link monitoring is carried out with appeals and reply work orders as business types.

[0114] 1.1 Enter "customer service work order reminder" in the global navigation of the power marketing system to enter the work order reminder module;

[0115] 1.2 Enter the query conditions on the page of the work order reminder module, including the year, query cycle, and select "appeal review" for the current link, select "provincial level" for the acceptance area level, and query to get the query results;

[0116] 1.3 Determine unprocessed work order A and work order B from the query results, and determine the unprocessed time of work order A and work order B according to the current query time and acceptance time as 100 minutes and 130 minutes respectively, according to the provincial The timeout limit determines whether work order A and work order B are timed out. If the provincial timeout period is 120 minutes, it is determined that work order A is a non-ove...

example 2

[0133] In this example 2, the evaluation work order is used as the business type to monitor the link.

[0134]2.1 Enter "customer service work order reminder" in the global navigation of the power marketing system to enter the work order reminder module;

[0135] 2.2 Enter the query conditions on the page of the work order reminder module, including year, query cycle, and select "complaint, opinion, report, suggestion, praise" for the current link, select "provincial level" for the acceptance area level, and query to get the query result;

[0136] 2.3 Judging unprocessed work order C and work order D from the query results, according to the current query time and acceptance time, it is determined that the unprocessed time of work order C and work order D is 2.1 days and 2.2 days respectively, according to the provincial The timeout period determines whether work order C and work order D are timed out. If the provincial timeout period is 2 days, work order C and work order D ar...

example 3

[0147] In this example 3, the link monitoring is carried out with the emergency repair work order as the business type.

[0148] 3.1 Enter "customer service work order reminder" in the global navigation of the power marketing system to enter the repair work order tracking module;

[0149] 3.2 Enter the query conditions on the page of the emergency repair work order tracking module, including year and query cycle, select "provincial level" for the acceptance area level, and query to get the query results;

[0150] 3.3 Determine the unprocessed work order E from the query results, determine the unprocessed time of the work order E according to the current query time and acceptance time is 35 minutes, and determine whether the work order E has timed out according to the provincial overtime limit, if the provincial If the timeout period is 30 minutes, it is determined that work order E is an overtime work order.

[0151] 3.4 Generate a work order list based on work order E. The c...

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Abstract

The invention discloses an electric power marketing business monitoring method and system. The method improves the processing efficiency through automatically monitoring whether the acceptance link is overtime or is about to be overtime in a marketing business system compared with manual monitoring. Meanwhile, the method comprises the following steps: distinguishing city acceptance and provincial acceptance through the acceptance region level; when the city acceptance is switched to the provincial acceptance, calling a work order associated with a city on a customer service platform; marking the work order as an overtime work order when the work order is determined to be overtime by a provincial overtime time limit; judging whether work order processing is about to be overtime or not through a city-level personalized setting about-to-be-overtime time limit when the work order is determined not to be overtime, so that the autonomous personalized time limit threshold setting of the city is increased; and meanwhile, generating a work order detailed list by using all the overtime work orders and the to-be-overtime work orders are, counting the corresponding number and work order information of the overtime work orders and the to-be-overtime work orders, performing subdivision statistics on specific links, and unifying the data, so that the monitoring effectiveness is improved.

Description

technical field [0001] The present application relates to the technical field of electric power marketing, in particular to a method and system for monitoring electric power marketing business. Background technique [0002] Power marketing business is one of the core businesses of power companies, and power marketing business monitoring is an important guarantee for efficient power marketing business. [0003] In the prior art, query monitoring is performed for a manually operated marketing service monitoring platform. In view of the development of the business, the monitoring nodes and thresholds of the marketing business monitoring platform are no longer applicable to the current business requirements such as customer demands and emergency repairs. Most of the monitoring work of the marketing business needs to be transferred to manual monitoring, but the processing efficiency of manual monitoring is low and lacks ground. The effectiveness of monitoring is poor due to indi...

Claims

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Application Information

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IPC IPC(8): G06F16/33G06Q10/06G06Q10/10G06Q50/06G06F40/289
CPCG06F16/3344G06Q10/06311G06Q10/103G06Q10/109G06Q50/06G06F40/289
Inventor 聂翠红余永奎邓芳唐俏丹许兴雀李淑贤陈耿涛黄秀君李锦玲冼鹄
Owner ZHONGSHAN POWER SUPPLY BUREAU OF GUANGDONG POWER GRID