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Bank intelligent queuing management method and system and storage medium

A queuing management and banking technology, applied in the field of intelligent management, can solve problems such as long estimated time, too long estimated waiting time, too many invalid users, etc.

Pending Publication Date: 2021-10-22
中国农业银行股份有限公司南海分行
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to propose a bank intelligent queuing management method, system and storage medium to solve the problem that there are too many invalid users in the existing bank queuing, which makes the estimated time too long and causes the new queuing users to see too long expected Estimate the waiting time and give up queuing

Method used

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  • Bank intelligent queuing management method and system and storage medium

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Embodiment Construction

[0045] Embodiments of the present invention are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals designate the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary only for explaining the present invention and should not be construed as limiting the present invention.

[0046] In the description of the present invention, the features defined as "first" and "second" may explicitly or implicitly include one or more of these features, which are used to distinguish the described features, without order or importance .

[0047] Any process or method descriptions in flowcharts or otherwise described herein may be understood to represent modules, segments or portions of code comprising one or more executable instructions for implementing specific logical functions or steps of the process , and the scope of pr...

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PUM

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Abstract

The invention discloses a bank intelligent queuing management method and system and a storage medium, and relates to the field of intelligent management. The method comprises the following steps: firstly, identifying on-site queuing users and off-site queuing users by utilizing a face recognition technology, judging the on-site queuing users as on-site effective users, and then determining queuing willingness of the off-site queuing users through information interaction so as to determine off-site invalid users. And then, rejecting the departure invalid users from the queuing list to obtain a new queuing list, so that the queuing users in the queuing list are all valid users, and further accurately budgeting the waiting time to the queuing number according to the businesses to be handled by the on-site valid users and the departure valid users in the new queuing list. The problem that invalid users in the queuing list increase the estimated time, so that the users see too long estimated time and give up queuing is effectively solved.

Description

technical field [0001] The invention relates to the field of intelligent management, in particular to a bank intelligent queuing management method, system and storage medium. Background technique [0002] At present, service organizations such as bank outlets generally use number-calling machines to queue up for users to handle business. However, with the increase of business, there are often many users queuing up at the outlets, and some users leave halfway due to various reasons and do not cancel the queuing call on their own initiative. The current number calling machine cannot automatically identify the users who have left the outlet, resulting in It is necessary to call more empty numbers before it is the turn of the next user, which wastes too much time waiting for the empty number to be called, which invisibly increases the waiting cost of the service organization and users. What's more serious is that when a new user finds that there are still so many people queuing...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00G06K9/00
CPCG07C11/00G07C2011/04
Inventor 何懿薇
Owner 中国农业银行股份有限公司南海分行