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Business handling method and device, storage medium and electronic equipment

A business and official language technology, applied in the computer field, can solve problems such as difficult business handling, and achieve the effect of reducing difficulty and improving business handling experience

Pending Publication Date: 2021-12-03
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, most foreigners are not familiar with Chinese, and some institutions will provide corresponding services in English, but it is still difficult for foreigners who are not proficient in English and Chinese to handle business

Method used

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  • Business handling method and device, storage medium and electronic equipment
  • Business handling method and device, storage medium and electronic equipment
  • Business handling method and device, storage medium and electronic equipment

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Embodiment Construction

[0067] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0068] In this application, the term "comprises", "comprises" or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, article, or apparatus comprising a set of elements includes not only those elements, but also includes none. other elements specifically listed, or also include elements inherent in such a process, method, article, or apparatus. Without further limitations, an element defined by the phrase "com...

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Abstract

The invention discloses a business handling method and device, a storage medium and electronic equipment, and can be applied to the financial field and the artificial intelligence field, and the method comprises the steps of verifying the identity of a user when a business handling instruction sent by the user is received; when the verification is passed, determining an official language which can be used by the user based on the obtained identity region information; based on the official language which can be used by the user, determining a target language used when the service is provided for the user; displaying a business selection page generated based on the target language to the user, and prompting whether to start a voice prompt function to the user; and when determining to open, broadcasting the voice corresponding to the business handled by the user by using the target language, and guiding the user to handle the business. When the user handles the business, the official voice of the country or the region to which the user belongs is introduced, and the voice corresponding to the business is broadcasted to the user based on the official voice which can be used by the user, so that the user is guided to handle the business, and the business handling difficulty of foreign users is reduced.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a business handling method and device, a storage medium and electronic equipment. Background technique [0002] With the globalization of the world economy and the open exchanges of various countries, my country's economy and culture are increasingly developed, and more and more foreigners come to China for tourism, work and study. Foreigners living and working in China will inevitably go to various institutions to handle various businesses, such as going to banks to handle deposits and withdrawals, foreign currency exchange and other businesses. [0003] At present, most foreigners are not familiar with Chinese, and some institutions will provide corresponding services in English, but it is still difficult for foreigners who are not proficient in English and Chinese to handle business. Contents of the invention [0004] In view of this, the present invention provides a busi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q20/40G06Q40/02G08B3/10
CPCG06Q20/4014G06Q40/02G08B3/1033
Inventor 高坡
Owner BANK OF CHINA
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