Call management method, device and equipment and computer readable storage medium

A management method and computer technology, applied in the computer field, can solve problems such as reducing the call success rate of business parties, unfairness of business parties, and increasing call costs, so as to improve call fairness and call success rate, meet call needs, and accurately sex high effect

Pending Publication Date: 2022-01-18
BEIJING SANKUAI ONLINE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the call restriction method is unfair to the service party that has not yet called, and the line replacement method will cause the user's resentment of answering, reduce the call success rate of the service party, and increase the call cost

Method used

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  • Call management method, device and equipment and computer readable storage medium
  • Call management method, device and equipment and computer readable storage medium
  • Call management method, device and equipment and computer readable storage medium

Examples

Experimental program
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Embodiment Construction

[0054] In order to make the purpose, technical solution and advantages of the present application clearer, the implementation manners of the present application will be further described in detail below in conjunction with the accompanying drawings.

[0055] figure 1 is a schematic diagram of the implementation environment of a call management method provided in the embodiment of the present application, such as figure 1 As shown, the implementation environment includes: a call center 101 and a communication device 102 .

[0056] The call center 101 can be a server, and the server can be a server, or a server cluster composed of multiple servers; the call center 101 can also be a terminal, and the terminal can include a notebook computer, a desktop computer, a smart phone, a tablet computer, At least one of a smart speaker and an intelligent robot; the call center 101 may also be at least one of a cloud computing platform and a virtualization center, which is not limited in t...

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PUM

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Abstract

The invention discloses a call management method, device and equipment and a computer readable storage medium, and belongs to the technical field of computers. The method comprises the following steps: in a process that a target user answers a first call request, responding to a condition that the matching degree of the target user for a call verbal skill corresponding to the first call request satisfies a switching condition; switching the call traffic of the current conversation to a call traffic corresponding to a first merged call request, wherein the call traffic corresponding to the first merged call request is obtained by merging call traffic corresponding to a target call request in a plurality of pre-call requests; and obtaining conversation data of the target user for the call verbal skill corresponding to the first merged call request. According to the method, a plurality of pre-call request tasks can be completed through one call, the call demand of the service party is met on the basis of reducing the call times, the call cost is saved, the call fairness and the call success rate of the service party are further improved, and the call management accuracy is higher.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular to a call management method, device, equipment and computer-readable storage medium. Background technique [0002] With the rapid development of computer technology, the scale of the company is getting bigger and bigger, and the customer groups served by the company and the customer business provided by the company are also increasing. In order to better promote business to customers, outbound robots are used more and more widely. Therefore, how to manage calls of outbound call robots more reasonably is particularly important. [0003] The call management method in the related art is mainly based on call restriction and line replacement, wherein, call restriction includes limiting the number of calls of the same user according to historical calling conditions; line replacement includes using different external numbers for the same user to call, different external T...

Claims

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Application Information

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IPC IPC(8): H04M3/527
CPCH04M3/527
Inventor汪建袁春阳
OwnerBEIJING SANKUAI ONLINE TECH CO LTD