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Call processing method and device, electronic equipment and storage medium

A processing method and processor technology, applied in branch office equipment, automatic call answering/message recording/call recording, electrical components, etc., can solve the problems of poor call performance, fixed and single call form, etc., and meet the needs of good calls and improve Accuracy, the effect of ensuring accuracy

Pending Publication Date: 2020-01-21
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Although the intelligent dialogue robot has brought great convenience to the called user, it also has certain defects, such as: the call form is fixed, that is, only a single call form can be used for the call, and the call performance is poor

Method used

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  • Call processing method and device, electronic equipment and storage medium
  • Call processing method and device, electronic equipment and storage medium
  • Call processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0044] In order to make the technical solution of the present application more clear and understandable, the solution described in the present application will be further described below with reference to the accompanying drawings and examples.

[0045] Apparently, the described embodiments are some of the embodiments of the present application, but not all of them. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without making creative efforts belong to the scope of protection of this application.

[0046] In addition, it should be understood that the term "and / or" in this article is only an association relationship describing associated objects, which means that there may be three relationships, for example, A and / or B may mean: A exists alone, and A exists at the same time. and B, there are three cases of B alone. In addition, the character " / " in this article generally indicates that the contextual objects are an "o...

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Abstract

The invention discloses a call processing method and device, electronic equipment and a storage medium, and relates to the field of cloud computing, and the method can comprise the steps: obtaining the state information of a calling user in real time in a process of carrying out the call with the calling user through an intelligent dialogue robot; and if it is determined that the call form of theintelligent dialogue robot needs to be adjusted, correspondingly adjusting the call form of the intelligent dialogue robot according to the current state information of the calling user. By applying the scheme of the invention, the conversation performance and the like of the intelligent conversation robot can be improved.

Description

【Technical field】 [0001] The present application relates to the field of computer applications, in particular to a call processing method, device, electronic equipment and storage medium in the field of cloud computing. 【Background technique】 [0002] At present, intelligent dialogue robots (such as incoming call secretary robots) are gradually emerging. When mobile phone users do not want to answer or are inconvenient to answer calls, intelligent dialogue robots can help answer them. The intelligent dialogue robot will talk with the calling user (that is, voice interaction), collect the intention, organize it into a summary and send it to the called user. [0003] Although the intelligent dialogue robot has brought great convenience to the called user, it also has certain defects, such as: the call form is fixed, that is, only a single call form can be used for the call, and the call performance is poor. 【Content of invention】 [0004] In view of this, the present applic...

Claims

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Application Information

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IPC IPC(8): H04M1/725H04M1/64H04M1/72484
CPCH04M1/64H04M1/72484H04M1/72454H04M3/527H04M3/432H04M3/53333H04M3/53358H04M2201/40G10L15/1815G10L15/22H04M3/42059
Inventor 戴俊董晋利王桂平黄国瑞
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD
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