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Method for collecting evidence video and electronic equipment

A technology of evidence and video, applied in data processing applications, equipment, business, etc., can solve problems such as insufficient evidence, consumers do not know how to preserve evidence, and difficult rights protection, so as to ensure authenticity, enhance rights protection awareness, and reduce difficulty Effect

Pending Publication Date: 2022-02-08
ALIBABA (CHINA) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, when a consumer dispute occurs, these evidences are often not sufficient
On the one hand, due to the lack of awareness of rights protection in the early stage of consumers, some important physical evidence may not be properly preserved; on the other hand, more importantly, it is difficult to obtain evidence, consumers may not know how to preserve evidence, etc.
As a result, the problem of consumers' online shopping rights protection is still difficult to solve

Method used

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  • Method for collecting evidence video and electronic equipment
  • Method for collecting evidence video and electronic equipment
  • Method for collecting evidence video and electronic equipment

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0083] First of all, Embodiment 1 of the present application provides a method for collecting evidence video from the perspective of the client on the consumer side, see figure 2 , the method can include:

[0084] S201: Provide an operation option for evidence video collection on the target page.

[0085] During specific implementation, the user may be provided with operation options specifically for evidence video collection in various ways. For example, in one mode, specific operation options correspond to transaction orders. Specifically, the operation option may be provided for the transaction orders in the status of receipt to be confirmed on the page for displaying the transaction orders in the status of receipt to be confirmed. That is to say, in the transaction order information page of "Pending Receipt", operation options such as "Confirm Receipt" are usually provided for each transaction order, so that after the user confirms receipt of the corresponding goods, th...

Embodiment 2

[0106] This second embodiment mainly provides a method for assisting dispute resolution from the perspective of the server, see image 3 , the method may specifically include:

[0107] S301: Receive the transaction order identifier submitted by the client, and the corresponding evidence video, the evidence video is generated after the client receives the user's operation request and collects the target logistics package and its contents received by the user wherein, during the process of collecting the evidence video, the client is further configured to provide prompt information to the user, so that the collected evidence video includes key image content required by the evidence;

[0108] S302: Save the corresponding relationship between the transaction order identifier and the evidence video;

[0109] S303: After receiving the dispute mediation request initiated for the transaction order identifier, provide the evidence video to the mediator user client.

Embodiment 3

[0111] The second embodiment also provides a method for assisting after-sales service from the perspective of the server, see Figure 4 , the method may specifically include:

[0112] S401: Receive the transaction order identifier submitted by the client, and the corresponding evidence video, which is generated after the client receives the operation request from the user and collects the video of the target logistics package and its contents received by the user wherein, during the process of collecting the evidence video, the client is further configured to provide prompt information to the user, so that the collected evidence video includes key image content required by the evidence;

[0113] S402: Save the corresponding relationship between the transaction order identifier and the evidence video;

[0114] S403: After receiving the after-sales service request submitted for the transaction order, if the selected after-sales service reason needs to provide evidence, provide ...

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PUM

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Abstract

The embodiment of the invention discloses a method for collecting an evidence video and electronic equipment. The method comprises the following steps: providing an operation option for collecting the evidence video in a target page; after user operation is received through the operation option, starting a process of carrying out evidence video acquisition on a target logistics package and contents thereof, and providing prompt information for a user in the acquisition process, so that the acquired evidence video comprises key image contents required by evidences; and determining a transaction order identifier corresponding to the target logistics package, and submitting a corresponding relationship between the transaction order identifier and the evidence video to a server for storage. According to the embodiment of the invention, consumers can be helped to protect rights more effectively.

Description

technical field [0001] This application relates to the technical field of product information processing, in particular to a method and electronic equipment for collecting evidence videos. Background technique [0002] The commodity object information system can provide consumers with convenient online shopping services, that is, users can retrieve commodity information through the Internet, and send shopping requests through electronic orders. After completing online payments, sellers can deliver goods by mail, or It is delivered to the door through the courier company, so that consumers can buy the goods they need without leaving home. However, in practical applications, consumers are often troubled by online shopping disputes. The so-called online shopping disputes refer to disputes between buyers and sellers during the process of signing or performing online shopping contracts through the commodity object information system. For example, the issues that are often prone ...

Claims

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Application Information

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IPC IPC(8): G06Q10/08G06Q30/06G06V20/40
CPCG06Q30/0637G06Q10/0838
Inventor 曹玮玮俞恺葛巍
Owner ALIBABA (CHINA) CO LTD