Work order settlement method, device and equipment and readable storage medium

Abstract

The invention discloses a work order settlement method, apparatus and device, and a readable storage medium. The method comprises the steps of obtaining a to-be-settled work order, order information corresponding to the to-be-settled work order, and a target work order classification to which the to-be-settled work order belongs; obtaining a check-out rule under the target work order classification, wherein the check-out rule is obtained through pre-configuration according to a check-out condition specified by a user; judging whether the check-out rule matched with the information of the order corresponding to the work order to be checked out exists in each check-out rule under the target work order classification; and if yes, performing settlement processing on the to-be-settled work order. Obviously, an automatic check-out function can be realized by using the pre-configured check-out rule, human intervention is not needed in the automatic check-out process, the problem of errors during manual follow-up and the labor cost are reduced, the work order check-out period can be shortened, and the work order check-out processing efficiency can be improved.

Description

technical field [0001] The present application relates to the technical field of intelligent customer service, and more specifically, to a work order closing method, device, equipment and readable storage medium. Background technique [0002] At present, the number of work orders on the e-commerce platform is huge, reaching an average of 10,000 work orders per day. However, the process of processing work orders in the existing technology is relatively cumbersome. Generally, the customer complaint work orders that need to be processed are first flowed to the second-line team for follow-up. The follow-up process includes manual outbound call processing, so there will be high communication costs, failure to contact customers, and Deal with issues such as long cycle times. For work orders that meet customer requirements, its processing depends entirely on manpower. When there are insufficient staff, it will increase the processing time of work orders, and there is also a risk o...

AI Technical Summary

Problems solved by technology

However, the process of processing work orders in the existing technology is relatively cumbersome. Generally, the customer complaint work orders to be processed are first flowed to the second-line group for follow-up. The follow-up process includes manual outbound call processing, so there will be high communication costs, failure to contact customers, and Dealing with issues such as long cycle times

For work orders that meet customer requirements, its processing depends entirely on manpower. When there are insufficient personnel, the processing time of work orders will be increased, and there will also be a risk of replying overtime. The existing processing methods have high labor costs and low efficiency.

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