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Remote program fault processing method and device, electronic equipment and storage medium

A fault handling method and remote program technology, which are applied in the field of remote program fault handling methods, electronic equipment, storage media, and devices, can solve problems such as inability to collect logs, leakage of user data privacy, etc., so as to save computing resources and storage resources, The effect of protecting data privacy

Pending Publication Date: 2022-03-22
SHENZHEN TCL NEW-TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, with this solution, if the program log is cleared by the user, the program log cannot be collected, and obtaining all the program logs may lead to the user's data privacy disclosure

Method used

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  • Remote program fault processing method and device, electronic equipment and storage medium
  • Remote program fault processing method and device, electronic equipment and storage medium
  • Remote program fault processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0039] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative efforts fall within the protection scope of the present invention.

[0040] Embodiments of the present invention provide a remote program fault handling method, device, electronic equipment, and computer-readable storage medium. Specifically, an embodiment of the present invention provides a remote program fault processing method suitable for a remote program fault processing device, and the remote program fault processing device may be integrated in an electronic device.

[0041] The electronic device can be a terminal and other equipment, inc...

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PUM

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Abstract

The embodiment of the invention discloses a remote program fault processing method and device, electronic equipment and a storage medium. A fault information collection request including information collection parameters can be sent to a fault program, the fault program is triggered to send initial fault information to a fault processing server based on the information collection parameters, the initial fault information is obtained, and the initial fault information is stored. And when an information query instruction sent by fault processing equipment is received, searching target fault information from stored fault information based on the information query instruction, sending the target fault information to the fault processing equipment, and triggering the fault processing equipment to display based on the target fault information. Sending a fault processing instruction to the fault program; according to the method, information related to the program fault can be obtained under the condition that the user deletes the log stored in the terminal, the data privacy of the user is protected, and computing resources and storage resources are saved.

Description

technical field [0001] The invention relates to the technical field of communication, and in particular to a remote program fault handling method, device, electronic equipment and storage medium. Background technique [0002] With the rapid development of the current economy, various application programs provide corresponding programs that can be used by users in devices such as terminals. During the running of the program, a log of the program will be generated to record the relevant information of the user using the program. [0003] In some cases, the program used by the user may malfunction due to the program itself or the user's operation. At present, the main method adopted when processing a program fault is that a technician obtains a program log stored in a terminal where the program is located, and handles the fault of the program. However, if this solution is adopted, if the program log is cleared by the user, the program log cannot be collected, and obtaining al...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07
CPCG06F11/079G06F11/0709
Inventor 徐华涛
Owner SHENZHEN TCL NEW-TECH CO LTD