E-bank shield fault solution method, system and device and storage medium
A solution, the technology of online banking shield, applied in the field of fault solving method, system, equipment and storage medium of online banking shield, can solve problems such as difficulties, and achieve the effect of improving user experience
Pending Publication Date: 2022-03-22
CHINA CONSTRUCTION BANK
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Problems solved by technology
[0005] In order to solve the problem in the prior art that the optimal solution cannot be determined for the fault of the Internet Banking Shield, which leads to certain difficulties in automatically solving business problems, the embodiment of this paper provides a method, system, and equipment for troubleshooting the Internet Banking Shield and storage media, realize the determination of the optimal solution according to the failure of the Internet Banking Shield, so as to effectively solve the failure of the Internet Banking Shield
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[0076] The following will clearly and completely describe the technical solutions in the embodiments herein in conjunction with the accompanying drawings in the embodiments herein. Obviously, the described embodiments are only some of the embodiments herein, not all of them. Based on the embodiments herein, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts fall within the scope of protection herein.
[0077] It should be noted that the terms "first" and "second" in the description and claims herein and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific order or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments herein described herein can be practiced in sequences other than those illustrated or described herein. Furthermore, the terms "comprising" and "having", as well as any variations ...
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The invention relates to the technical field of computers, is suitable for the technical field of financial information services, such as application scenes of banks and the like, and particularly relates to a fault solving method, system and equipment of an online banking shield and a storage medium. The method comprises the following steps: a terminal obtains fault information occurring when the terminal and an online bank shield work cooperatively and obtains a solution, and when the solution cannot solve the fault, the terminal sends the fault information to a server; the server analyzes the fault information to obtain a solution set of the fault information; and the server side allocates a weight to each solution according to the historical processing result of each solution of the same fault information, determines a final solution according to the weight, and sends the final solution to the terminal to solve the fault. According to the embodiment of the invention, when the solution obtained by the terminal according to the fault information cannot solve the fault corresponding to the fault information, the server determines the optimal solution according to the fault information, so that the fault of the E-bank shield is effectively solved.
Description
technical field [0001] This article relates to the field of computer technology, applicable to the field of financial information service technology, such as application scenarios such as banks, and especially relates to a troubleshooting method, system, equipment and storage medium for online banking shields. Background technique [0002] In the banking business processing scenario, users often encounter some failures when handling banking business through various non-manual channels. When the above failure occurs, the existing business data processing methods often cannot accurately and effectively help users solve the above failure, resulting in poor user experience. [0003] Although the existing technology can automatically provide users with solutions based on business data, etc., due to the diversity of online banking shield faults and the complex correlation between various faults, there may be many different solutions for the same fault. However, the existing techn...
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IPC IPC(8): G06F11/07G06Q40/02
CPCG06F11/0793G06Q40/02
Inventor 崔月崔海波王进
Owner CHINA CONSTRUCTION BANK