Service quality tracking method and device, computer equipment and storage medium
A service quality and incremental technology, applied in the computer field, can solve problems such as single assessment method, inaccurate assessment, and inability to truly reflect the service quality of merchant managers
Pending Publication Date: 2022-03-29
CHINA CONSTRUCTION BANK
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Problems solved by technology
[0004] However, due to the single assessment method of traditional technology, the assessment will be inaccurate and cannot truly reflect the service quality of the merchant manager
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[0058] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.
[0059] The service quality tracking method provided by the embodiment of this application can be applied to such as figure 1 shown in the application environment. When service quality tracking is required, the staff inputs a service quality tracking request carrying the user ID to the terminal, and the terminal receives the service quality tracking request, which carries the user ID, and obtains the basic data of the corresponding merchant according to the user ID. The data includes merchant asset information and merchant acquiring information. According to the merchant a...
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The invention relates to a service quality tracking method and device, computer equipment, a storage medium and a computer program product. The method comprises the following steps: receiving a service quality tracking request, wherein the service quality tracking request carries a user identifier; according to the user identifier, acquiring basic data of a corresponding merchant, the basic data including merchant asset information and merchant acquisition information; obtaining an asset management scale newly-added index value corresponding to the merchant according to the merchant asset information, and determining a merchant contribution index value corresponding to the merchant according to the merchant acquisition information and the merchant asset information; and weighting the asset management scale newly added index value and the merchant contribution index value to obtain a service quality tracking result corresponding to the user identifier. By adopting the method, the service quality can be comprehensively tracked, and accurate evaluation is realized.
Description
technical field [0001] The present application relates to the field of computer technology, in particular to a service quality tracking method, device, computer equipment and storage medium. Background technique [0002] With the rapid development of the economy, merchant managers have begun to appear in banks and non-bank financial institutions. Merchant managers refer to staff who connect with merchants in banks and non-bank financial institutions. In both banks and non-bank financial institutions, merchant managers need to be assessed to evaluate the service quality of merchant managers. [0003] In traditional technology, when assessing merchant managers in banks and non-bank financial institutions, the main method used is based on the ability of merchant managers to absorb deposits, such as simply evaluating the deposit amount of merchant managers at the end of the month, quarter or year. Assess the performance of merchant managers. [0004] However, due to the single...
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IPC IPC(8): G06Q10/06G06Q40/00
CPCG06Q10/06395G06Q40/00
Inventor 赖静宜陈铭洙程剑彬
Owner CHINA CONSTRUCTION BANK