Digital service user analysis method and system applied to big data

A big data and digital technology, applied in the field of digital service user analysis methods and systems, to achieve the effect of less processing pressure and improved resource utilization

Pending Publication Date: 2022-06-28
高宇
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

For example, the digital upgrade and cloud launch of traditional services have brought a lot of pressure on subsequent operation and maintenance management

Method used

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  • Digital service user analysis method and system applied to big data
  • Digital service user analysis method and system applied to big data
  • Digital service user analysis method and system applied to big data

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Embodiment Construction

[0044] The technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present disclosure. In order to make the purpose, technical solutions and advantages of the present disclosure clearer, the present disclosure will be further described in detail below with reference to the accompanying drawings. The described embodiments should not be regarded as limitations of the present disclosure, and those skilled in the art will not All other embodiments obtained under the premise of creative work fall within the protection scope of the present disclosure. In the following description, reference is made to "some embodiments" which describe a subset of all possible embodiments, but it is understood that "some embodiments" can be the same or a different subset of all possible embodiments, and Can be combined with each other without conflict. Unless otherwise define...

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Abstract

The embodiment of the invention discloses a digital service user analysis method and system applied to big data, for a determination process of a comprehensive service upgrade guide knowledge base, repeated updating and screening of user emotion polarity information are not needed, and the resource utilization rate is increased; by adopting the following characteristic of the digital service differentiation category viewpoint information, the processing pressure of the feedback emotion feature set which is called in advance is relatively small; in this way, it can be guaranteed that the big data system efficiently screens out the emotional polarity information of the target user from the feedback emotional feature set called in advance by adopting the active quality control feedback comment viewpoint information fed back by the digital service quality control suggestions meeting the analysis conditions; and then, in combination with the emotion polarity information of the target user and the historical digital service user demand knowledge base called in advance, obtaining a comprehensive service upgrading guide knowledge base bound with the digital service quality control suggestion feedback meeting the analysis condition in a high-quality manner.

Description

technical field [0001] The present disclosure relates to the technical field of big data, and in particular, to a method and system for analyzing digital service users applied to big data. Background technique [0002] With the acceleration of the digital transformation process, most industries have undergone changes in operation and maintenance objects, division of responsibilities, and organizational personnel after completing the cloud-based upgrade, making these industries face various challenges. For example, the digital upgrade of traditional services and the launch of the cloud have brought a lot of pressure to the subsequent operation and maintenance management. As far as the analysis of user feedback is concerned, traditional services are based on face-to-face interaction and can quickly perceive the needs of user feedback, while the analysis of user feedback for digital products or online products is difficult. SUMMARY OF THE INVENTION [0003] An object of the ...

Claims

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Application Information

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IPC IPC(8): G06F16/33G06F16/335G06F16/36
CPCG06F16/334G06F16/367G06F16/335
Inventor 高宇
Owner 高宇
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