Order event processing method and device, electronic equipment and storage medium

A technology for event processing and ordering, applied in the fields of media and program products, equipment, devices, and order event processing methods, can solve problems such as high dependence on manual operations, affecting customer experience, and operating process errors, so as to improve customer experience and recognition Accuracy, the effect of avoiding manpower waste

Pending Publication Date: 2022-08-09
BEIJING JINGDONG ZHENSHI INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

At present, when logistics customer service handles a large number of customer complaints / consulting events, it usually relies on customer service personnel to manually check, identify the corresponding process nodes, and manually select the customs confirmation operation with customers. waste, and manual checking and identification operations are prone to errors in the operation process, which affects customer experience

Method used

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  • Order event processing method and device, electronic equipment and storage medium
  • Order event processing method and device, electronic equipment and storage medium
  • Order event processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0032] Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. It should be understood, however, that these descriptions are exemplary only, and are not intended to limit the scope of the present disclosure. In the following detailed description, for convenience of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the present disclosure. It will be apparent, however, that one or more embodiments may be practiced without these specific details. Also, in the following description, descriptions of well-known structures and techniques are omitted to avoid unnecessarily obscuring the concepts of the present disclosure.

[0033] The terminology used herein is for the purpose of describing particular embodiments only and is not intended to limit the present disclosure. The terms "comprising", "comprising" and the like as used herein indicate the presence o...

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Abstract

The invention provides an order event processing method and device, electronic equipment and a storage medium, and can be applied to the technical field of intelligent logistics. The order event processing method comprises the steps of inputting event information of a to-be-processed order event into a monitoring model when it is determined that the to-be-processed order event satisfies an order closing condition, the monitoring model comprising a preset order closing rule, and the preset order closing rule being used for representing the order closing condition of the to-be-processed order event under various preset event types; presetting a mapping relation between event elements and order closing modes, wherein the event information comprises information representing event types and event elements of to-be-processed order events; using the monitoring model to output a target order closing mode matched with the to-be-processed order event based on the event information of the to-be-processed order event and a preset order closing rule; and executing order closing operation on the to-be-processed order event according to the target order closing mode.

Description

technical field [0001] The present disclosure relates to the technical field of smart logistics, and in particular to an order event processing method, apparatus, device, medium and program product. Background technique [0002] With the development of e-commerce, logistics customer service needs to face a large number of customer complaints / consultation events. At present, when handling a large number of customer complaints / consulting events, logistics customer service usually relies on customer service personnel to check, identify the corresponding process nodes, and manually select the order confirmation operation with the customer. This method relies heavily on manual operations, which not only causes labor costs waste, and manual verification and identification operations are prone to errors in the operation process, which affects the customer experience. SUMMARY OF THE INVENTION [0003] In view of the above problems, the present disclosure provides an order event p...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/06
CPCG06Q30/0635
Inventor 冯梓桐
Owner BEIJING JINGDONG ZHENSHI INFORMATION TECH CO LTD
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