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Systems and methods for automated computer support

A computer, self-adaptive technology, applied in computing, special data processing applications, instruments, etc.

Inactive Publication Date: 2006-11-08
纯安姆芬特有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Of all service levels, this level most likely requires significant time from highly trained and thus expensive human resources

Method used

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  • Systems and methods for automated computer support
  • Systems and methods for automated computer support
  • Systems and methods for automated computer support

Examples

Experimental program
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Embodiment Construction

[0038] Embodiments of the present invention provide systems and methods for automating computer support. Referring now to the drawings, wherein like numerals indicate like elements throughout the several views, figure 1 is a block diagram showing an exemplary environment for implementing one embodiment of the invention. The illustrated embodiment includes an automated support facility 102 . Although the automation support facility 102 is in figure 1 is shown as a single facility, but it can contain multiple facilities, or be consolidated into sites where the management group resides. The automation support facility includes a firewall 104 in communication with a network 106 for providing security to data stored within the automation support facility 102 . The automation support facility 102 also includes a collection component 108 . Collection component 108 provides, among other features, a mechanism for communicating data in and out of automation support facility 102 . ...

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PUM

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Abstract

Systems and methods for creation and use of an adaptive reference model are described. One described method comprises receiving a plurality of snapshots from a plurality of computers, each of the plurality of snapshots comprising a plurality of pairs of asset names and asset values, and automatically creating an adaptive reference model based at least in part on the plurality of snapshots.

Description

[0001] Cross References to Related Applications [0002] This application claims the benefit of U.S. Provisional Application No. 60 / 494,225, filed August 11, 2003, and U.S. Application Serial No. 10 / 916,800, entitled "System and Method for Creating and Using Adaptive Reference Models," filed herewith, The benefit of Attorney's Serial No. 52270 / 302840, both applications are hereby incorporated by reference in their entirety. technical field [0003] The present invention generally relates to systems and methods for automated computer support. Background technique [0004] As information technology complexity continues to grow, problem management costs will escalate as support incident frequency increases and human analyst skill sets become more demanding. Traditional problem management tools are designed to reduce costs by increasing the labor efficiency of performing these support tasks. This is typically done by at least partially automating the capture of incident ticket...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 大卫·尤金·胡克斯
Owner 纯安姆芬特有限公司