Customer shopping help system

Abstract

Systems and methods for providing merchant recommendations include receiving sets of shopping session information from beacon devices in a merchant physical location. Each set of shopping session information is collected from a respective customer device during a respective shopping session, and the sets of shopping session information and information about the merchant physical location are analyzed to determine a merchant physical location area in the merchant physical location in which the customers have been located in less often than a plurality of other merchant physical location areas in the merchant physical location. A product or product-related item that is located in the merchant physical location area is selected and a merchant recommendation is provided to move the selected product or product-related item from the merchant physical location are to one of the plurality of other merchant physical location areas.

Description

CROSS-REFERENCE[0001]This application claims priority to U.S. Provisional Patent Application Ser. No. 61 / 910,636, filed on Dec. 2, 2013, and entitled “CUSTOMER SHOPPING HELP SYSTEM,” the entire disclosure of which is hereby incorporated herein by reference.BACKGROUND[0002]1. Field of the Invention[0003]The present disclosure generally relates to physical merchant locations, and more particularly to a customer shopping help system for physical merchant locations.[0004]2. Related Art[0005]More and more consumers are purchasing items and services over electronic networks such as, for example, the Internet. Consumers routinely purchase products and services from merchants and individuals alike. The transactions may take place directly between a conventional or on-line merchant or retailer and the consumer, and payment is typically made by entering credit card or other financial information. Transactions may also take place with the aid of an on-line or mobile payment service provider su...

AI Technical Summary

Benefits of technology

The patent text describes a customer shopping help system for physical merchant locations. The system uses beacon devices to track customer movements and make recommendations for products or services they may need. The system analyzes customer data collected from the merchant and other sources to provide assistance to customers in making purchases. The technical effect of the system is to improve the customer experience and make shopping more efficient for both customers and merchants.

Problems solved by technology

However, such data is limited to transactions conducted between customers and merchants, and thus any attempt to analyze that data for assisting the customer in making purchases is limited to data collected from purchases by that customer from that merchant or other merchants.

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