Predictive 411

a technology of information services and prediction, applied in the field of information services, can solve the problems of user navigation within such information becoming daunting, the support of live operators is prohibitively expensive, and the progress has not been made in addressing the increased demand

Inactive Publication Date: 2016-12-15
24 7 AI INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

The system predicts what the user wants to do and offers to help them with a search for information related to their problem or interest. The system analyzes the user's actions and characteristics to make the prediction. Once the user agrees to the offers, the system searches for information and presents relevant results to the user. This makes the search more efficient and saves time for the user.

Problems solved by technology

These complex systems use speech recognition and recorded speech or speech synthesis to handle the entire call without live operator intervention.
In all cases, little progress has been made in addressing the increased demands for more information than merely a telephone number when a user requests information with his phone.
As such, live operator support for such service is prohibitively expensive and user navigation within such information becomes daunting.

Method used

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Examples

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Embodiment Construction

[0017]In an embodiment of the invention, the system predicts the intent of the user and proactively offers to perform a query that satisfies that intent. Upon the user's acceptance of the offer, the system begins a search for information related to an issue, concern, product, etc., for example using a handheld device, such as a smartphone. The system examines such factors, inter alia, as the search terms typed or spoken by said user, historical attributes of said user, historical journey attributes of said user, current journey attributes of said user, user location, user movement, current time, user profile, user calendar, and user information stored on, or associated with, a device within the user's possession. The system then makes a prediction of any of the user's intent, query category, and issue category. Based upon the results of the system's prediction, a query that is relevant to the user's intent and / or issue categories is presented and, upon the user's command, the result...

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PUM

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Abstract

A system predicts the intent of a user and proactively offers to perform a query that satisfies that intent. Upon the user's acceptance of the offer, the system begins a search for related information. The system examines such factors as search terms typed or spoken by said user, historical attributes of said user, historical journey attributes of said user, current journey attributes of said user, user location, user movement, current time, user profile, user calendar, user information stored on, or associated with, a device within the user's possession. The system then makes a prediction of any of the user's intent, query category, and issue category. Based upon the results of the system's prediction, a query that is relevant to the user's intent and / or issue categories is presented and, upon the user's command, the results of the search are returned to the user.

Description

CROSS REFERENCE TO RELATED APPLICATIONS[0001]This application is a continuation of U.S. patent application Ser. No. 13 / 875,607, filed May 2, 2013, which claims benefit of U.S. provisional patent application Ser. No. 61 / 644,347, filed May 8, 2012. The contents of both applications are hereby incorporated by reference in their entireties.BACKGROUND OF THE INVENTIONTechnical Field[0002]The invention relates to information services. More particularly, the invention relates to predictive information services.Description of the Background Art[0003]4-1-1 is the telephone number for local directory assistance in the United States and Canada. The services of 4-1-1 queries are often outsourced to a call center that specializes in that function. Historically, when a single carrier provided most of the telephony services for a region, the data used to satisfy the search could exclusively come for that carrier's subscriber rolls. Today, when the market is fragmented amongst many carriers, the da...

Claims

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Application Information

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Patent Type & AuthorityApplications(United States)
IPC IPC(8): G06F17/30G06Q10/10G06Q10/02
CPCG06F17/30389G06F17/30477G06F17/30528G06Q10/1095G06F17/30554G06F17/3056G06Q10/02G06F17/3053G06Q10/10G06Q10/109G06Q30/02G06F16/242G06F16/248G06F16/252G06F16/2455G06F16/24575G06F16/24578G06F16/90324
InventorNGUYEN, PATRICKLINDSETH, TREYNGUYEN, QUANG
Owner24 7 AI INC