Communication network and method for processing pre-chargeback disputes

Abstract

A pre-chargeback computer network for processing pre-chargeback dispute messages includes a dispute analyzer (DA) computing device. The DA computing device is configured to receive a dispute message identifying a disputed transaction from an issuer portal over a first communication link, the dispute message including transaction data associated with the disputed transaction and dispute data. The DA computing device is further configured to analyze the transaction data and the dispute data, and route the dispute message over the pre-chargeback network or a separate chargeback network based on the analysis.

Description

CROSS REFERENCE TO RELATED APPLICATION[0001]This application claims the benefit of U.S. Provisional Patent Application No. 62 / 335,369, filed on May 12, 2016, the contents of which are hereby incorporated herein by reference for all purposes.BACKGROUND[0002]The present application relates generally to communication networks and, more particularly, to a network-based system and method for uniquely linking parties via a communication network to resolve pre-chargeback disputes.[0003]When a cardholder uses a payment card (e.g., a credit card or a debit card) to initiate a transaction to purchase goods or services from a merchant, an acquiring bank (i.e., the merchant's bank) will typically reimburse the merchant for the transaction. The acquiring bank will then settle those funds with an issuing bank of the account corresponding to the payment card by presenting transaction data, associated with the transaction, to a payment processor. In a process known as clearing, transaction data is ...

AI Technical Summary

Benefits of technology

The patent describes a computer network and method for processing pre-chargeback dispute messages. The network includes a device called a dispute analyzer (DA) that receives a dispute message from an issuer portal and analyzes the transaction data and dispute data. The DA then decides to route the dispute message either through the pre-chargeback network or a separate chargeback network based on the analysis. The technical effect of this invention is to provide a more efficient and effective way to handle pre-chargeback disputes, which can save time and reduce costs for both issuers and customers.

Problems solved by technology

On occasion, the cardholder may be unsatisfied with the goods or services provided by the merchant, may not recognize the purchase, may determine the purchase is fraudulent, or may otherwise dispute the transaction.

However, the merchant may dispute the chargeback with the assistance of the acquiring bank.

The chargeback process is complicated, time consuming, and / or costly to all participants involved.

Each chargeback transmitted through the payment processor and over the payment network consumes network resources and bandwidth.

Unfortunately, a system that allows cardholders to communicate directly with a merchant regarding questionable transactions does not exist.

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