Communication network and method for processing pre-chargeback disputes

a communication network and dispute resolution technology, applied in the field of communication networks, can solve the problems of consuming network resources and bandwidth, complex chargeback process, time-consuming and/or costly for all participants involved, and each chargeback transmitted through the payment processor and over the payment network

Inactive Publication Date: 2017-11-16
MASTERCARD INT INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

On occasion, the cardholder may be unsatisfied with the goods or services provided by the merchant, may not recognize the purchase, may determine the purchase is fraudulent, or may otherwise dispute the transaction.
However, the merchant may dispute the chargeback with the assistance of the acquiring bank.
The chargeback process is ...

Method used

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  • Communication network and method for processing pre-chargeback disputes
  • Communication network and method for processing pre-chargeback disputes
  • Communication network and method for processing pre-chargeback disputes

Examples

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Embodiment Construction

[0017]Described herein is a transaction dispute communication system linking cardholders with merchants for resolving transaction disputes between said parties. This “pre-chargeback system” enables resolution of transaction disputes before or without submitting the transaction disputes over a payment network as chargebacks. Therefore, the pre-chargeback system reduces traffic processed by the payment network by providing a network communication link between said parties for addressing these pre-chargebacks.

[0018]The pre-chargeback system enables resolution of transaction disputes between cardholders, issuers (e.g., issuing banks), and merchants, to avoid submitting chargebacks to the payment network. The pre-chargeback system includes at least a transaction dispute analyzer (DA) computing device, an issuer portal, a merchant portal, and a pre-chargeback network including one or more communication channels or links. The DA computing device includes at least one processor in communica...

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PUM

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Abstract

A pre-chargeback computer network for processing pre-chargeback dispute messages includes a dispute analyzer (DA) computing device. The DA computing device is configured to receive a dispute message identifying a disputed transaction from an issuer portal over a first communication link, the dispute message including transaction data associated with the disputed transaction and dispute data. The DA computing device is further configured to analyze the transaction data and the dispute data, and route the dispute message over the pre-chargeback network or a separate chargeback network based on the analysis.

Description

CROSS REFERENCE TO RELATED APPLICATION[0001]This application claims the benefit of U.S. Provisional Patent Application No. 62 / 335,369, filed on May 12, 2016, the contents of which are hereby incorporated herein by reference for all purposes.BACKGROUND[0002]The present application relates generally to communication networks and, more particularly, to a network-based system and method for uniquely linking parties via a communication network to resolve pre-chargeback disputes.[0003]When a cardholder uses a payment card (e.g., a credit card or a debit card) to initiate a transaction to purchase goods or services from a merchant, an acquiring bank (i.e., the merchant's bank) will typically reimburse the merchant for the transaction. The acquiring bank will then settle those funds with an issuing bank of the account corresponding to the payment card by presenting transaction data, associated with the transaction, to a payment processor. In a process known as clearing, transaction data is ...

Claims

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Application Information

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IPC IPC(8): G06Q30/00H04L29/08G06Q20/24G06Q20/34G06Q20/40
CPCG06Q30/016H04L67/10G06Q20/407G06Q20/24G06Q20/34G06Q30/06
Inventor LARKO, JOHNHAFNER, MICHELLE L.DILLAHUNTY, BRADFORD R.HOPKINS, BRENDA RENEECHISHOLM, JOHN D.
Owner MASTERCARD INT INC
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