System and method for remotely diagnosing and repairing a computing device
a technology for computing devices and remote diagnostics, applied in the field of system and method for remotely diagnosing and repairing computing devices, can solve problems such as difficult to arrange an appointment for such an on-site service, high cost of the approach, and inability to boot a personal computer or laptop
Inactive Publication Date: 2021-11-04
SUTHERLAND GLOBAL SERVICES
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- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Benefits of technology
The present invention is a method and system for diagnosing and repairing a computer that cannot be booted due to a malfunction. This is achieved by providing a boot tool on a removable storage medium, allowing the computer to be booted using the tool, and communicating with a remote help desk computing device to identify the malfunction. The help desk then pushes at least one repair data file to the computer, which can repair the operating system or filing system to make the computer bootable without the tool. The technical effect is that the method and system allow for remote repair of a malfunctioning computer without needing to physically access it.
Problems solved by technology
It is not uncommon for a situation to arise where a personal computer or laptop is unable to boot after the computer is powered on or restarted due to a computer malfunction or error.
This approach, however, is expensive because the owner is paying not only for the time it takes to service the computer, but also for travel time and expenses for the technician to travel to the owner's home.
Further, scheduling an appointment for such an on-site service may be difficult to arrange as, typically, the owner needs or wants to be present at the time of the service.
Thus, the owner must disassemble the computer and spend the time, effort and money to drive or ship the computer to the service location.
In either on-site scenario, data privacy concerns may arise since possession of the inoperable computer is no longer solely under the owner's control.
As such, the owner is without the use of the computer for a number of days, is required to drop off and pick up the computer, and has to disassemble and reassemble the computer pre- and post-repair.
However, if Internet communication is disrupted or unavailable using the afflicted computing device, off-site repairs cannot be made.
Method used
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[0017]Generally, the system and method described herein for remotely diagnosing and repairing a computing device that is not able to be booted may be implemented in hardware, software or a combination thereof, and may be distributed across a variety of computing devices.
[0018]This document is organized as follows. In the first section, an overview of the techniques and implementation is provided and is described with reference to some component devices and aspects of the invention. In the next section, an exemplary algorithm for providing the method in accordance with one aspect of the present invention is discussed. Finally, an exemplary computer environment for the implementation and use of the invention is described.
[0019]The present invention provides a system and method for remotely diagnosing and repairing a computing device that will not boot due to a malfunction or error in the computing device. The present system and method allows the computing device to be remotely diagnos...
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A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.
Description
CROSS REFERENCE TO RELATED APPLICATIONS[0001]This is a continuation of U.S. patent application Ser. No. 14 / 436,512, filed Apr. 17, 2015, which is a National Stage filing under 35 U.S.C. § 371 of International Application No. PCT / IN2013 / 000641, filed Oct. 18, 2013, which in turn claims priority to Indian Patent Application No. 4340 / CHE / 2012, filed on Oct. 18, 2012 and entitled “SYSTEM AND METHOD FOR REMOTELY DIAGNOSING AND REPAIRING A COMPUTING DEVICE,” the entire contents of which are hereby incorporated by reference herein for all purposes.FIELD OF THE INVENTION[0002]The present invention relates to a system and method for remotely diagnosing and repairing a computing device that is unable to boot. More particularly, the method and system includes the use of a data storage device, such as a USB drive, having a boot tool that is used to boot the computing device and initiate communication with a remote help desk computing device over a network, wherein the remote help desk computing...
Claims
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IPC IPC(8): G06F11/07
CPCG06F11/0793G06F11/0709G06F11/079G06F11/0721G06F11/0748
InventorBALASUBRAMANIAN, BALAMURUGANKUMARESAN, NAVEENP S, SANOOJMADHAVAN, VENKATESH
OwnerSUTHERLAND GLOBAL SERVICES