A help system and method based on instant communication tool

A communication tool and help system technology, applied in the computer field, can solve problems such as small scope and poor timeliness

Active Publication Date: 2007-11-28
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The technical problem to be solved by the present invention is to provide a new help system and method based on instant messaging tools for the defects that the above-mentioned network help system has poor timeliness or the range of help objects is small and cannot solve the problem

Method used

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  • A help system and method based on instant communication tool
  • A help system and method based on instant communication tool
  • A help system and method based on instant communication tool

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Embodiment Construction

[0031] As shown in FIG. 1 , in the help system based on the instant messaging tool of the present invention, the instant messaging tool is composed of a server 10 and a plurality of terminals 20 connected to the server 10 . In this embodiment, after the terminal 20 uses the user ID (account) to log in to the server 10 , the user constituting the instant messaging tool can communicate with other users who log in to the server 10 in text, voice or video. The server 10 is used for user maintenance (ie, verifying the user ID, password, etc. of the logged-in user) and forwarding messages between users.

[0032] The above-mentioned server 10 and terminal 20 may be servers and terminals in instant messaging tools, respectively, and may also be servers and terminals in other dedicated conversation tools.

[0033] As shown in FIG. 2 , it is a logical block diagram of the help system based on the instant messaging tool of the present invention, wherein the user 30 who initiates the prob...

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PUM

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Abstract

The invention discloses a help system based on timely communication tool and corresponding method, which consists of server and terminal to connect the server and make the terminal enrolling server as user, wherein the terminal contains help mode to receive problem description data to transmit to the server, transceiver mode to transceiver the help request, answer mode to answer the help request, disposed request list to store the disposed request; the server concludes request creating mode to create the help request according to the problem description, inform mode to transmit the help request to the terminal; the request creating mode connects the help mode and inform mode separately; the transceiver mode connects inform mode and disposed request list respectively; the answer mode connects the transceiver mode. The invention can acquire the help based on network rapidly due to establishing net-shaped help system through timely communication tool.

Description

technical field [0001] The present invention relates to the field of computer technology, and more particularly, to a help system and method based on an instant communication tool. Background technique [0002] In daily life or work, it is inevitable to encounter all kinds of problems, and some problems cannot be solved by oneself. This requires turning to others for help. At present, there are two main ways to seek help based on the Internet: one is to post for help through online forums or BBS, and the other is to discuss through mail groups or groups. [0003] Posting for help through online forums or BBS refers to posting a post describing a related problem on an online forum or BBS, and netizens who are waiting to browse the post give solutions in the form of follow-ups or replies. However, the problem raised by a post usually takes a relatively long period of time to be resolved, and the timeliness is poor. Moreover, the solution to the problem will not be automatic...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58H04L29/00H04M3/493
Inventor 杨滨
Owner TENCENT TECH (SHENZHEN) CO LTD
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