Virtual information technology assistant

Abstract

A unified support system is adapted to a user to manage his or her entire personal electronics environment. The system supports a wide range of hardware, software and network configurations, as well as a vast universe of additional products and accessories that may be added to the user's personal electronics environment. The unified support system employs a multi-modal interface incorporating multiple communication channels for interfacing with a system user. The unified support is adapted to provide purchase decision support, customized new product installation instructions, new product and ancillary product recommendations, warranty registration, troubleshooting assistance, proactive maintenance, as well as other functions for managing a user's personal electronics environment.

Description

technical field [0001] The present invention relates to systems that assist users in managing their personal information technology / electronic environment. Background technique [0002] As technology advances, consumers are constantly confronted with new consumer electronics, communication and information technology products and services. More and more homes have complex networks of interconnected appliances. Standalone systems such as televisions or stereos integrate and interconnect with other products in ways not even imagined in the not-too-distant past. Today, audio and video content may be received from any number of different sources, such as broadband cable connections, satellite dishes, portable data storage devices such as CDs or DVDs, and digital video recorders, to name a few. And, with the advent of home wireless networks, such as Bluetooth and Wi-Fi, personal computers are increasingly becoming the control center of many people's personal electronic environme...

AI Technical Summary

Problems solved by technology

Moreover, such a system must be easy to understand and must be able to meet user requirements at any time of night or day

Images