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Connection management for a vehicle telematics unit

A technology for telematics, vehicles, applied in the field of handling connections between vehicle telematics units and call centers, capable of resolving issues such as conflicts

Inactive Publication Date: 2009-06-03
GENERAL MOTORS CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Likewise, in the event of an existing connection to the call center being dropped, the call center and the vehicle may make simultaneous reconnection attempts, resulting in a gap between the two connection attempts and the telematics unit, which can only make one connection at a time. the conflict

Method used

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  • Connection management for a vehicle telematics unit
  • Connection management for a vehicle telematics unit
  • Connection management for a vehicle telematics unit

Examples

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Embodiment Construction

[0027] figure 1 An exemplary operating environment is shown in and may be used to implement the presently disclosed method for managing a connection between a vehicle telematics unit and a call center. The method may be performed using any suitable telematics system, and is preferably performed in conjunction with a vehicle telematics system such as system 100 . Those skilled in the art will appreciate that the overall architecture, setup, operation and individual components of the system 100 are generally known in the art. Thus, the following system description merely provides a brief overview of one such exemplary telematics system, but other systems and components not shown here may equally support the presently disclosed method.

[0028] The exemplary telematics system 100 includes a vehicle 102 for carrying one or more occupants or users, and a wireless communication system 104 for providing two-way wireless communication with the vehicle 102 . Furthermore, the system 1...

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PUM

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Abstract

The present invention relates to a connection management for a vehicle telematics unit. A connection management system and method manages connections between a vehicle telematics unit and a call center. A connection is established between the vehicle telematics unit and the call center over a wireless network. A first service is provided to the vehicle telematics unit during which a request for a second service is recognized for the vehicle telematics unit. A connection between the vehicle telematics unit and the call center is provided in response to the request for the second service after completion of the first service. This can include maintaining the established connection to carry out the second service or initiating a new connection after the first one is terminated.

Description

technical field [0001] The present invention relates to techniques for handling connections between vehicle telematics units and call centers. Background technique [0002] Wireless communication between the vehicle telematics unit and the call center enables the provision of various services from the call center to the vehicle. These include wireless assistance services such as "roadside assistance" to assist drivers with services such as opening doors electronically, providing navigation instructions, emergency response to accidents, deploying towing assistance, and more. Typically, the wireless communications employed for these services are by means of wireless telecommunications over existing cellular network infrastructure. With the aid of telematics, it is also possible to monitor the operating conditions of the vehicle in a call center. For example, an air bag deployment event may be automatically reported to a call center where a return call is triggered from a liv...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W76/02H04W84/02
CPCH04M3/5183H04M2203/551
Inventor A·侯赛因D·A·亚当斯
Owner GENERAL MOTORS CORP
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