Set top box and remote diagnostic method thereof
A remote diagnosis, set-top box technology, applied in TV, electrical components, image communication, etc., can solve the problems of users reducing product customer satisfaction, increasing the workload of maintenance personnel, increasing maintenance costs, etc., to achieve the effect of remote fault diagnosis
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[0011] refer to figure 1 , which shows the implementation environment and functional module diagram of an embodiment of the set-top box of the present invention. In this embodiment, the remote server 10 communicates with multiple set-top boxes. have to be aware of is, figure 1 Only one set-top box 20 is shown in FIG. Here, the embodiment of the present invention will be described in detail by taking the set-top box 20 as an example of a failed set-top box.
[0012] In this embodiment, when the set-top box 20 breaks down, the user of the set-top box 20 will notify the maintenance personnel and describe the failure of the set-top box 20 to it. At this time, the maintenance personnel can remotely diagnose and repair the set-top box 20 through the remote server 10 failure to restore it to use. In this embodiment, the software failure of the set-top box 20 can be solved through the remote server 10, such as TV screen flickering caused by wrong TV system setting, failures such as...
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