Taxi intelligent comprehensive supervision and service system

Abstract

The invention relates to a taxi intelligent comprehensive supervision and service system which comprises a taxi vehicle intelligent service system and a taxi comprehensive supervision service and operation analysis system. The taxi vehicle intelligent service system is connected with the taxi comprehensive supervision service and operation analysis system through a wireless network and sends on and off duty signing data of a driver, operation detail data, service evaluation data, passenger volume investigation and statistics data and alarm data to the taxi comprehensive supervision service and operation analysis system in real time; and the taxi comprehensive supervision service and operation analysis system receives and carries out mining analysis on the data and sends terminal control data, driver service quality star-level data, dynamic check data and public information data to the taxi vehicle intelligent service system, therefore, the invention can enhance the scientificity of industry management and decision and strengthen the supervision of a taxi industry, thereby enhancing the service level and the passenger satisfaction of the taxi industry.

Description

technical field [0001] The invention relates to an intelligent service system in the field of taxi management, in particular to an intelligent comprehensive supervision and service system for taxis. Background technique [0002] Taxi is "the landscape of urban flow" and "city business card". It is an important part of urban passenger transport and an important supplement to urban public transport. Whether the urban transportation system can function normally. my country's taxi industry started in the early stage of reform and opening up, experienced the spontaneous development stage of the entire industry in the 1980s, the "blowout" development stage of the taxi industry in the early 1990s, and after 2004, the taxi industry as a whole entered The stage of rectification and standardization of development. [0003] With the standardization of the regulatory system and operation mode of taxis in our country, the research on the intelligent management of taxis has attracted mor...

AI Technical Summary

Problems solved by technology

[0006] 1. Taxi generally adopts an extensive operation mode, and there is no scientific and reasonable management fee collection standard and fuel surcharge standard, and it is still unable to provide data support for supporting capacity deployment analysis and freight price management;

[0007] 2. There is a lack of channels for complaints and evidence collection, and passengers complain without evidence;

[0008] 3. The management department lacks effective supervision methods for the quality of taxi services. Common people encounter situations such as refusal to take taxis, detours, abandoning customers, slaughtering customers, dumping customers, and poor service quality from time to time. Evaluation data available for reference;

[0009] 4. The statistical work of taxi passenger volume and passenger turnover is an important part of the management of the road transport industry. At present, the statistical methods of taxi passenger volume and passenger turnover are still very backward. Basically, they are sample surveys, enterprises manually fill in reports, etc. Traditional methods lead to low data accurac...

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