An automated management system for waiting places comprises a PC (Personal Computer), a PLC (Programmable Logic Controller), a smoke alarm, a flame detector, a ticket gate, a waiting lighting lamp, an air conditioning fan and a sound output device, wherein an Ethernet card and a configuration software have already been installed in the PC; a power supply module, a CPU (Central Processing Unit) module, an Ethernet communication module, a digital quantity input module, a digital quantity output module and an analog quantity output module are arranged in the PLC. Through different human-machine interface operations in the unified management system, the monitoring functions of self-service ticket checking, channel guiding, room temperature regulating, light control, people and object seeking and safe alarm can be realized, thus the flexibility of daily use and high efficiency of management in the management system are improved, meanwhile the system can effectively help workers in a waiting room to realize humanized guest service, and the passenger satisfaction degree is increased.