Location identifying method based on complaint information and device
A location and location database technology, applied in the field of communication, can solve problems such as inaccurate location positioning, low processing efficiency, irregular location description, etc., and achieve the effect of precise location of complaints
Active Publication Date: 2013-07-31
深圳市名通科技股份有限公司
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Problems solved by technology
[0004] (1) The location location is inaccurate. Since the location information described is entered manually, it is difficult to avoid typos, typos, omissions, homonyms, etc. in the location information, which may cause misleading problems for manual analysis and traditional recognition technology;
[0005] (2) Location descriptions are not standardized. When users describe locations, they often replace full names with aliases and abbreviations, resulting in irregularities such as different description methods for the same location during location positioning, making it impossible to achieve the goal of unique location positioning;
[0006] (3) The processing efficiency is low, and it is impossible to quickly track and process complaint points for extracting centralized complaint points from massive data;
[0007] (4) The workload is relatively large, and it takes a lot of manpower to screen out the places where complaints are concentrated from a large number of complaint work orders
Method used
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[0062] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
[0063] refer to figure 1 , propose an embodiment of the method for location identification of complaint information in the present invention, including:
[0064] Step S101, establishing a location library.
[0065] For the convenience of description, this paper refers to the location information included in the user complaint content as complaint location information, and refers to the location information in the location database as standard location information. The source of complaint location information is mainly the user’s feedback to 10086 customer service by telephone. The description of the complaint location is often the surrounding schools, buildings, roads or landscapes, which is difficult to associate with the actual geographic information. By establishing a location database, counties, towns and villag...
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The invention discloses a location identifying method based on complaint information, which comprises the following steps: receiving complaint location information; finding location information matched with the complaint location information step by step from a preset location library; and outputting the matching location information. The invention also provides a corresponding device. By adopting the location identifying method based on the complaint information and the device, a complaint location can be accurately identified.
Description
technical field [0001] The invention relates to the field of communication, in particular to a method and device for location identification based on complaint information. Background technique [0002] The location location and problem tracking of user complaints are essential work links in network optimization and complaint handling. In order to ensure accurate location of customer complaint locations, timely access to location information and complaint reasons, it is necessary to establish a tracking mechanism for centralized complaint locations , in order to take appropriate action and develop a solution. Among them, several types of information are required for the centralized complaint site: name of the complaint site, accumulative occurrence times, duration of days, number of complaining users, etc., and the summary statistics are mainly based on the name of the complaint site. In addition, the latitude and longitude information in the location brings greater conveni...
Claims
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IPC IPC(8): G06F17/30
Inventor 孔令伟揭英虎裴福平孙乐
Owner 深圳市名通科技股份有限公司