Method and device for determining terminal equipment problems

Abstract

The invention discloses a determination method of a terminal equipment problem and equipment. The method comprises the following steps: network management equipment acquires single pass event information corresponding to a voice service single pass phenomenon, and the single pass event information comprises a reason of the generation of the voice service single pass phenomenon; when the reason of the voice service single phenomenon is the terminal equipment problem, the network management equipment acquires terminal information corresponding to the terminal equipment lead to the voice service single pass phenomenon from the single pass event information; the network management equipment counts the terminal information corresponding to the generated voice service single pass phenomenon so as to obtain the information of generating the voice service single pass phenomenon caused by each terminal information. In the embodiment of the invention, the terminal information corresponding to the generated voice service single pass phenomenon can be automatically counted, thus what type of terminal equipment problem causes the voice service single pass phenomenon is known, a lot of manpower can be saved, a detection result is accurate, and all terminal equipment can be covered.

Description

technical field [0001] The present invention relates to the field of communication technologies, and in particular to a method and device for determining problems of terminal equipment. Background technique [0002] In the existing TD-SCDMA (Time Division-Synchronous Code Division Multiple Access, Time Division Synchronous Code Division Multiple Access) network, due to problems such as network equipment and terminal equipment, voice service single-pass phenomenon often occurs; In the case of one-way service, one party or both parties will not be able to hear the call of the other party, which has a significant impact on user perception, and the one-way voice service phenomenon has become a hot spot for complaints by TD-SCDMA operators. [0003] According to the analysis results of the live network, many voice service one-way phenomena have occurred due to terminal equipment problems. In order to effectively determine the voice service one-way phenomenon caused by terminal eq...

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Problems solved by technology

[0005] The detection of voice service single-pass phenomenon is a difficult point in network optimization. There is no effective means to accurately and comprehensively detect the voice service single-pass phenomenon; if you rely on user complaints to determine what type of terminal equipment problems cause voice service single-pass phenomenon , which is a long and laborious process, and the results are incomplete and inaccurate; if it is found through the terminal manufacturer's self-test to determine what type of terminal equipment problems lead to the single-pass phenomenon of voice services, there is a huge implementation difficulty, and it cannot cover all Terminal Equipment

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