Fault Diagnosis Method Based on Set Top Box

Abstract

The invention discloses a set top box fault diagnosis method which mainly includes steps of starting a set top box and diagnosing faults. In the step of diagnosing faults, fault diagnosis modes including a network diagnosis mode, a system service diagnosis mode, an application service diagnosis mode and a speed measuring mode are selected and executed. By the set top box fault diagnosis method, states of the set top box can be displayed visually in real time, maintenance cost is reduced effectively, and fault diagnosis efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of interactive network television, in particular to a fault diagnosis method based on a set-top box. Background technique [0002] With the rapid development of broadband networks, the new industry of Internet Protocol Television (IPTV) has received more and more attention from the industry. It utilizes the broadband cable TV network as the basis, and uses home TV sets and network set-top boxes as the main terminal appliances to provide users with a variety of interactive services including digital TV. IPTV is an Internet-based service, and its terminal forms are various and highly intelligent. At the same time, the IPTV service is a highly interactive service with various types, complex logic, and flexibility. Its programs are in the network, and can be broadcast, multicast, and unicast in multiple ways, and can also flexibly realize electronic menus, program reservations, real-time fast forward, fast rew...

AI Technical Summary

Problems solved by technology

[0005] In order to realize the real-time management of IPTV set-top boxes (that is, IPTV terminals), real-time diagnosis of their faults is required. The existing diagnosis methods mainly use manual methods to detect the faults of set-top boxes on site, which requires a large number of customer service personnel and high maintenance costs. Some faults cannot be diagnosed in time, so the goal of comprehensive diagnosis cannot be achieved (for example, CN102137282A can only detect faulty links to locate network faults, CN101605238A can only detect IPTV service faults, and the function is relatively single), so a This kind of fault diagnosis function is more comprehensive. From the perspective of network and application, it can comprehensively scan and detect the related applications of the set-top box, and display the state of the set-top box intuitively and in real time, thereby improving the response speed of locating the fault and reducing the maintenance cost of the customer service personnel. Fault Diagnosis Method Based on Set Top Box for Better Service

Images