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Method and system for realizing intelligent customer service

An intelligent customer service and server technology, applied in the field of network communication, can solve the problems of time-consuming query, affecting user experience, low efficiency, etc., and achieve the effect of increasing user experience

Inactive Publication Date: 2013-09-18
SUZHOU CODYY NETWORK SCI & TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this method is cumbersome and affects user experience
In addition, for the customer service personnel, they do not know the questions that the user wants to ask before they connect to the user's phone.
However, the efficiency of the above methods is low, and when the customer service consultation volume is large, it is easy to cause business bottlenecks

Method used

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  • Method and system for realizing intelligent customer service
  • Method and system for realizing intelligent customer service
  • Method and system for realizing intelligent customer service

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Embodiment Construction

[0010] Hereinafter, the present invention will be described in detail with reference to the drawings and examples. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0011] figure 1 Shown is a flow chart of a method for realizing intelligent customer service provided according to a preferred embodiment of the present invention. Such as figure 1 As shown, the method for realizing intelligent customer service provided by the preferred embodiment of the present invention includes steps 101-103.

[0012] In step 101, a user logs in to a server through a client, and the server determines whether the user has asked a question.

[0013] In step 102, if the user asks a question for the first time, the server calculates the average question depth of the group according to the group to which the user belongs, and compares the first-time questions of each question corres...

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Abstract

The invention provides a method and a system for realizing intelligent customer service. The method comprises the following steps that a user logins a server through a client, and the server judges whether the user asks a question; if the user firstly asks the question, the server calculates a question average depth of the group according to the group to which the user belongs, compares whether the ratio of the first questioning time of each question corresponding to the question average depth and the questioning sum of all corresponding questions is more than a preset value, and selects the question of which the question depth is the question average depth and the ratio is more than the preset value from a data table stored by the server to push to the user; and after the user receives the question pushed by the server, the user judges whether the asked question is in the pushed questions, if the question asked by the user is in the pushed questions, the user selects the corresponding question and informs the server, and the server acquires the answer of the question and pushes to the user.

Description

technical field [0001] The invention belongs to the field of network communication, and in particular relates to a method and system for realizing intelligent customer service. Background technique [0002] In the traditional customer service system, users need to know the customer service phone number, and only after making a correct call can they consult the information they want. However, this method is cumbersome and affects user experience. In addition, for the customer service personnel, the customer service personnel do not know the questions that the user wants to ask before connecting to the user's phone. After knowing the user's question, they need to spend time inquiring about the content of the answer before replying to the user. However, the efficiency of the above method is low, and when the customer service consultation volume is large, it is easy to cause a business bottleneck. Contents of the invention [0003] The present invention provides a method and...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04L12/16H04L12/58
CPCG06Q30/01
Inventor 胡加明刘晓东其他发明人请求不公开姓名
Owner SUZHOU CODYY NETWORK SCI & TECH
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