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Method and device for detecting fault processing conditions

A detection method and fault technology, applied in the direction of electrical digital data processing, special data processing applications, instruments, etc., can solve the problems of time-consuming, heavy workload of follow-up personnel, etc., and achieve the effect of realizing automation and simplifying follow-up operations

Active Publication Date: 2014-01-01
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When there are many faults, manual follow-up will lead to a large workload of follow-up personnel and will take a lot of time

Method used

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  • Method and device for detecting fault processing conditions
  • Method and device for detecting fault processing conditions
  • Method and device for detecting fault processing conditions

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0025] Such as figure 1 As shown, the embodiment of the present invention provides a method for detecting a fault handling situation, which is specifically performed by a detection device for a fault handling situation, and the method includes:

[0026] 101. Check whether the system fails.

[0027] 102. When a fault occurs in the system is detected, send alarm information to a corresponding user terminal, where the alarm information includes a fault link.

[0028] Wherein, different faults are usually handled by designated technicians according to the fault type, etc. Therefore, when a fault occurs in the system, the alarm information including the fault link is sent to the user terminal used by the corresponding technician.

[0029] Wherein, the executor of the present invention is a detection device for fault handling conditions, which may be a part of the system, or a device independent of the system, and may include a faulty link when a fault occurs in the system. The al...

Embodiment 2

[0054] Such as image 3 As shown, the embodiment of the present invention provides a detection device for fault handling conditions, including:

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PUM

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Abstract

The embodiment of the invention provides a method and device for detecting fault processing conditions and relates to the field of computer application technologies. The method includes the steps that whether a system fails or not is detected; when the failure of the system is detected, alarm information is sent to a corresponding user terminal, and the alarm information comprises a failure link; feedback information sent by the user terminal is received and used for showing that the failure link is clicked, and the feedback information is sent when clicking of the failure link in the alarm information is detected by the user terminal; according to the feedback information, a processing state of the alarm information is recorded to be already checked. When the device follows up the process that a technician processes the failure, workloads of a follow-up person are reduced, and follow-up operation is simplified.

Description

technical field [0001] The invention relates to the field of computer application technology, in particular to a detection method and device for fault handling conditions. Background technique [0002] At present, when the business operation system fails, an alarm message is sent to the relevant technical personnel through SMS or email to remind the relevant technical personnel to check and deal with the fault as soon as possible. [0003] After the alarm message is issued, in order to ensure that the fault can be dealt with in a timely manner and to avoid the fault being missed due to the negligence of the technician, arrange relevant supervisors to manually follow up on whether the technician has handled the fault, so as to Real-time grasp of the progress of technicians in troubleshooting. When it is found that a fault has not been dealt with in time, the relevant technical personnel will be reminded. [0004] However, in the prior art, when following up the processing p...

Claims

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Application Information

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IPC IPC(8): H04L12/24G06F17/30
Inventor 华有为
Owner TENCENT TECH (SHENZHEN) CO LTD