Intelligent self-service method of airport and system

Abstract

The invention provides an intelligent self-service method of an airport and system. The service method comprises the following steps: a gate acquires primary identify verification information of passengers about to come into security check channels and sends the information to a backstage management system in real time; the backstage management system verifies the primary identify verification information and generates a go-through control command after verification, and sends the go-through control command and service information including distributed security check channels to the gate; and the gate allows the passengers to pass according to the go-through control command and informs the passengers of the service information. The method and system provided by the invention integrate airport services such as check-in service, queuing service, security check service, boarding guiding service, information issue service and the like, and manual queuing guidance is replaced by scientific management of the backstage management system according to analysis of integrated data, so that the congestion problem of the security check channels and the guiding problem of the passenger boarding are solved. Pertinent services are provided for the passengers while the degree of satisfaction of the passengers can be improved; and the service efficiency of the airport is enhanced.

Description

technical field [0001] The invention relates to the fields of airport check-in, security check, boarding technology and the like, in particular to an airport intelligent self-service method and system thereof. Background technique [0002] With the rapid development of air passenger transport business, the explosive growth of airport passenger traffic has caused a series of problems in airport services, among which the overcrowding of airport security checks is particularly prominent. Therefore, how to improve the security check mode of the airport, improve the service efficiency of the airport, and improve the satisfaction of passengers with the airport service have become urgent problems to be solved in the industry. [0003] At present, the traditional security check service mode of the airport is generally: manually complete the queuing and diversion of passengers waiting for security check, and arrange passengers to different security check channels for subsequent secur...

AI Technical Summary

Problems solved by technology

However, during the peak period of passenger traffic, the security inspection service mode of the prior art not only needs to invest a large amount of manpower for queuing and guiding diversion, which makes the cost of airport operation remain high, but also the effect is not ideal, making the check-in counter and security inspection channel Severe congestion often occurs, and even passengers miss their flights due to long congestion times, and individual flights are delayed due to waiting for passengers to board.

In addition, the current guidance tradition of global airport services is not perfect enough, and it cannot provide corresponding services according to the different needs of various passengers. The degree of humanized service is not high, which affects passengers' satisfaction with airport services.

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