Robot for company reception services
A technology of service robots and robots, applied in manipulators, program-controlled manipulators, manufacturing tools, etc., can solve the problems of human resources consumption, waste, poor reception, etc., and achieve the effects of saving human resources, increasing revenue, and improving efficiency
Inactive Publication Date: 2014-04-30
CHENGDU VONXAN AUTOMATION SCI & TECH
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AI Technical Summary
Problems solved by technology
Due to the many problems of poor reception in the reception process in the past, it cannot meet the company's needs to improve customer satisfaction, and at the same time causes the consumption and waste of human resources, which in turn affects the company's profitability.
Method used
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Embodiment 1
[0015] Such as figure 1 As shown, the company's reception service robot includes a man-machine intercom system, a 3D vision system, a navigation system, a humanoid limb, and a remote assistance system that are separately connected to the data processing module and have two-way data transmission.
[0016] The man-machine intercom system is connected with the data processing module. The man-machine intercom system can comprehensively process the information from its own modules and transmit the results to the corresponding modules, effectively controlling the user and the robot to obtain each other’s information in a specific order to complete the process. The process of a specific task, which mainly determines the user's intention based on the current user's discourse information, combined with domain knowledge and dialogue history, and determines the next action the system will take, such as assisting the customer to complete the necessary transaction requirements, error prompt...
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The invention discloses a robot for company reception services. The robot is applied to examination rooms. The robot is characterized in that the robot comprises a man-machine intercom system, a 3D visual system, a navigation system, humanoid limbs and a remote assist system, wherein the man-machine intercom system, the 3D visual system, the navigation system, the humanoid limbs and the remote assist system are independently connected with a data processing module respectively and are in two-way data transmission with the data processing module. The robot has the advantages that the method that company reception personnel serve customers is replaced by the method that the robot is adopted for company reception services, robot replacing services are achieved, influences on customer satisfaction due to unsatisfactory services in prior reception modes are avoided, and the efficiency of receiving the customers of companies is greatly improved; in addition, labor resources are saved, and benefits of the companies are improved.
Description
technical field [0001] The invention relates to a company reception service robot, in particular to a company reception service robot that provides automatic reception services for companies, and belongs to the field of mechatronic optoelectronic integration involving the modern service industry. technical background [0002] Now the company mostly adopts the way of manual reception, so as to achieve the purpose of receiving customers. Due to many poor reception problems in the reception process in the past, it cannot meet the company's needs to improve customer satisfaction, and at the same time causes the consumption and waste of human resources, which in turn affects the company's profitability. Contents of the invention [0003] According to the comprehensive system analysis of the above-mentioned problems, the present invention makes a company reception service robot. The company reception service robot replaces the way that the company reception staff serves customer...
Claims
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Inventor 肖乐刘瑞黄伟
Owner CHENGDU VONXAN AUTOMATION SCI & TECH