A system and method for real-time capture of network quality of multi-screen terminals in cable TV network

Abstract

The invention discloses a system and method for capturing the multi-screen terminal network quality of a cable television network in real time. A client side sends a capturing request to a platform terminal, and the platform terminal matches and verifies user information, sends a capturing and collecting order and returns the verification confirmation information. After the client side obtains the verification confirmation information, a local computer is started for capturing and measuring the speed and sends detection data to the platform terminal. After the platform terminal receives the detection data sent by the client side, the detection data together with legal fault user information and CMTS / CM network index information are stored into a synchronous storage module and sent to an operation and maintenance system. The system and method are applied to the operation and maintenance of the multi-screen terminal network of a cable television, user speed measuring data and user information can be rapidly and accurately bound, the fault point can be fast located, an operation and maintenance call center is informed timely, the capturing operation is convenient and fast, and the operation, maintenance and service efficiency is improved while the operation and maintenance cost is greatly reduced.

Description

technical field [0001] The invention relates to a system and method for real-time capturing of network quality of multi-screen terminals in a cable TV network. Background technique [0002] At present, cable TV operators accept various fault complaints encountered by customers in the use of multi-screen terminals (such as PCs, PADs, and mobile phones, etc.) through customer service calls. It has the largest number of complaints and random bursts of failure phenomena, making operation and maintenance investigation very difficult. From the time when the user discovers the terminal fault, makes a telephone complaint, and then the operation and maintenance personnel conducts troubleshooting, the time difference may have been several hours. The fault phenomenon may disappear, but the real cause of the fault has not been found, and the fault may reappear at any time. [0003] In order to solve the operation and maintenance problems after the above complaints, we can only check th...

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Problems solved by technology

[0003] In order to solve the operation and maintenance problems after the above complaints, we can only check the historical records of network quality, cumbersomely correlate the basic information of users, and extract the equipment and link information at the time of the failure according to the user's complaints, as well as the corresponding terminal Cable Modem ( CM) historical records, etc., which require a lot of manpower for operation and maintenance. At the same time, operators must also deploy a large and expensive historical record system to support massive historical data records and storage, and continuously expand storage space; therefore , if there is no massive historical record memory and a large amount of operation and maintenance and customer service manpower, it is impossible to accurately locate and troubleshoot such major faults

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