Interface information modularization display method and system

A technology of interface information and display methods, applied in special data processing applications, instruments, electrical digital data processing, etc., can solve problems affecting service efficiency and customer perception, information dispersion, unfavorable operator search, etc., to improve customer perception and satisfaction Speed, accurate service, saving call time and the effect of operation steps

Inactive Publication Date: 2015-03-11
北京思特奇信息技术股份有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] At present, the user-related information and business-related information in the customer service OP are distributed in various business modules. The information is too scattered, which is not conducive to the search of the operator, and cannot provide effective services in a timely manner.
For example, user basic information, call charge information, customer complaint information, and business knowledge need to enter the customer home page, bill show, Montnets detailed bill, ITIL work order, and knowledge base. At the same time, the operator needs to enter these modules separately for query, which greatly affects the service efficiency and customer perception

Method used

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  • Interface information modularization display method and system
  • Interface information modularization display method and system

Examples

Experimental program
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Embodiment 1

[0033] A componentized display method for interface information, comprising the following steps:

[0034] Step 1: Split all business components related to the service request into multiple individual information units;

[0035] Step 2: Classify all information units with the same business meaning, and package each type of information unit separately to form multiple information clusters;

[0036] Step 3: Obtain user configuration information, which includes page information, node information related to service requests, and information clusters related to service requests;

[0037] Step 4: Generate a page according to the configuration information, all information clusters related to the service request, and the information units inside each information cluster;

[0038] Step 5: When receiving the service request sent by the node, display the generated page.

[0039] The step 1 also includes: storing service information, routing information, parameter information and preview...

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Abstract

The invention relates to an interface information modularization display method and system. The method comprises the following steps that all service assemblies relevant to a service request are respectively dismounted into a plurality of single information units; all information units with the same service meaning are classified, each kind of information units is respectively packaged for forming a plurality of information clusters; user configuration information is obtained; a page is generated according to the configuration information, all information clusters relevant to the service request and the information units inside each information cluster; when the service request sent by the node is received, the generated page is displayed. The method and the system have the advantages that basic information of customers, product information, relevant knowledge information and the like are dismounted and are freely combined and packaged in an information unit mode and are finally configured into a complete page information, the integral customer view is formed, the fast and accurate service is provided for the customers, the call duration and the operation steps are reduced, and the customer sensing and satisfaction degrees are improved.

Description

technical field [0001] The present invention relates to an interface information display method, in particular to a componentized interface information display method and system. Background technique [0002] At present, the user-related information and business-related information in the customer service OP are distributed in various business modules. The information is too scattered, which is not conducive to the search of the operator, and cannot provide effective services in time. For example, user basic information, call charge information, customer complaint information, and business knowledge need to enter the customer home page, bill show, Montnets detailed bill, ITIL work order, and knowledge base. At the same time, the operator needs to enter these modules separately for query, which greatly affects the service efficiency and customer perception. Contents of the invention [0003] The technical problem to be solved by the present invention is to provide an inter...

Claims

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Application Information

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IPC IPC(8): G06F3/0483
CPCG06F16/248
Inventor潘书芳
Owner北京思特奇信息技术股份有限公司