Method for replying problem feedback comments by television response and television community

Abstract

The invention provides a method for replying problem feedback comments by television response and a television community. A television community center is set on a television and is registered with a television serial number or a television MAC address to a television server; a user sends problem feedback information to the television server; after receiving the problem feedback information, the television server records the passport number of the user and the television serial number or the television MAC address and forwards the information to a communication terminal with customer service staff; when the television server receives the reply on the problem feedback information from the communication terminal with the customer service staff, the television server sends the reply information to a television information center on a television set corresponding to the reply information, and the user looks over the reply on the television information center, so that the user can carry out problem feedback and receive the feedback problem on the television community of a television terminal, and the user experience of the television and the television community is effectively improved.

Description

technical field

[0001] The invention relates to the technical field of televisions, in particular to a method for replying posts in response to television community questions. Background technique

[0002] With the popularity of smart TVs, users have higher and higher requirements for user experience. It can be said that user experience determines the lifeblood of a product. Products will have a product community, and users will feedback a series of questions in the product community during the process of using the product. The terminals for these feedback questions are diverse, including mobile phone APPs, PC terminals, etc.

[0003] However, there are so many channels for users to feedback problems, but users cannot receive the progress of problem feedback and the final solution in a timely manner through the TV end, because the APP on the mobile phone end and the website on the PC end are community technicians who reply to questions and issue posts. Users can only know t...

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