Help-seeking service system and help-seeking request processing method
A technology of service system and processing method, which is applied in the field of help service system and help request processing, so as to achieve the effect of reducing customer service investment, improving user stickiness and user experience
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[0053] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
[0054] refer to figure 1 , figure 1 It is a schematic diagram of functional modules of the first embodiment of the help service system of the present invention.
[0055] In this embodiment, the help service system is preferably applied to an e-commerce website, and specifically includes: a help request receiving module 10, a user information search module 20, a help request sending module 30, a reply receiving module 40 and a reply feedback module 50; the help service system It is applicable not only to the whole process of users shopping on e-commerce websites, but also to the process of using e-commerce products after users get them. That is to say, the user can send questions to the help service system before purchasing the product on the e-commerce website and during the whole process after purchasing the product....
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