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Help-seeking service system and help-seeking request processing method

A technology of service system and processing method, which is applied in the field of help service system and help request processing, so as to achieve the effect of reducing customer service investment, improving user stickiness and user experience

Inactive Publication Date: 2015-11-25
NUBIA TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a help service system and a processing method for help requests, aiming to help users solve technical problems encountered in online shopping products simply and quickly

Method used

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  • Help-seeking service system and help-seeking request processing method
  • Help-seeking service system and help-seeking request processing method
  • Help-seeking service system and help-seeking request processing method

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Embodiment Construction

[0053] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0054] refer to figure 1 , figure 1 It is a schematic diagram of functional modules of the first embodiment of the help service system of the present invention.

[0055] In this embodiment, the help service system is preferably applied to an e-commerce website, and specifically includes: a help request receiving module 10, a user information search module 20, a help request sending module 30, a reply receiving module 40 and a reply feedback module 50; the help service system It is applicable not only to the whole process of users shopping on e-commerce websites, but also to the process of using e-commerce products after users get them. That is to say, the user can send questions to the help service system before purchasing the product on the e-commerce website and during the whole process after purchasing the product....

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PUM

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Abstract

The invention discloses a help-seeking service system, comprising a help-seeking request reception module, a user information searching module, a help-seeking request transmission module, a reply reception module and a reply feedback module. The help-seeking request reception module is used for receiving a first help-seeking request transmitted by a first client terminal; the user information searching module is used for searching in the user information database to see whether user information matched with the first help-seeking request exists; the help-seeking request transmission module is used for transmitting a second help-seeking request to a second client terminal corresponding to the user information when the user information in the user information database is matched with the first help-seeking request; and the replay feedback module is used for transmitting the feedback to the first client terminal according to the first reply information. The invention also discloses a help-seeking request processing method. The invention can reduce the investment on the customer service on the online retailer website, enables the user to perform direct communication and improves the adhesiveness of the user and the user experience.

Description

technical field [0001] The invention relates to the technical field of electronic commerce, in particular to a help service system and a processing method for a help request. Background technique [0002] With the development of e-commerce, more and more users like to choose to shop on e-commerce websites. Although online shopping is relatively convenient, in the process of online shopping, users often want to know more about the characteristics of the product itself or Questions about usage, such as product performance, product experience, product repairs, etc. For such practical and deep-seated questions, general website customer service cannot give satisfactory answers. In addition, users will also encounter some problems during the use of products purchased on e-commerce websites, such as the parameter setting and operation problems of electronic digital products for the elderly, such as some minor problems in the purchased refrigerator or washing machine. Questions, et...

Claims

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Application Information

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IPC IPC(8): G06Q30/00
Inventor 薛学姜
Owner NUBIA TECHNOLOGY CO LTD
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