Switchboard equipment, method for using the same and switchboard system

A switchboard and equipment technology, applied in the field of communications, can solve the problems of poor flexibility and high expansion costs of customer service centers, and achieve the effects of reducing operating costs, saving network resources, and being easy to use.

Inactive Publication Date: 2016-02-17
NINGBO TECHMATION
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0008] In view of this, the present invention provides a switchboard device, a method for using the switchboard device, and a switc...

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  • Switchboard equipment, method for using the same and switchboard system
  • Switchboard equipment, method for using the same and switchboard system
  • Switchboard equipment, method for using the same and switchboard system

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Embodiment Construction

[0037] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0038] In order to overcome the waste of resources caused by independent application of network resources by the computer network and the telephone communication network, the present invention utilizes Computer Telephony Integration (CTI for short) technology. CTI can be called computer telephony, which uses a computer to manage telephone calls, also referred to as a computerized call center. Through this CTI, multiple functions of the communication network an...

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Abstract

The invention provides switchboard equipment, a method for using the same and a switchboard system; wherein the switchboard equipment comprises a display device used for displaying a webpage of a browser and an electronic device which can connect the webpage of the browser through the display device in a way of network connection. When the switchboard equipment is in use, function options which can be realized by the switchboard equipment are written in the webpage of the browser, network signals can be transmitted through the electronic device so that the wabpage of the browser can be displayed on the display device, and then the user can get the caller identification information through the internet and can operate function options such as answering, switching or waiting on the webpage of the browser. Compared with switchboard systems in prior art, the technical scheme in the invention comprises: the computer network is connected with the telephone communication network, the wabpage of the browser can realize that the switchboard can display and process the caller identification information, the method is easy to use, and the operating costs is relatively low.

Description

[0001] This application claims the priority of a patent application in Taiwan, China with an application date of July 10, 2014, an application number of 103123758, and an invention title of "Switchboard Equipment and Its Use and Switchboard System", the entire contents of which are incorporated in this application by reference middle. technical field [0002] The invention relates to the technical field of communication, in particular to switchboard equipment, a method for using the switchboard equipment, and a switchboard system. Background technique [0003] Telephone communication occupies a very important position in people's life. Telephone communication is mainly based on transmission and exchange of voice. Although there are many services such as video conference call, intelligent network, etc., the information processing is still limited to language. , Image encoding and compression. At present, the development of telephone communication network technology has tende...

Claims

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Application Information

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IPC IPC(8): H04M3/42H04M7/00H04L29/08
Inventor 钟永国
Owner NINGBO TECHMATION
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