A multi-node disaster recovery method and NGCC nodes
A multi-node disaster recovery and node technology, applied in the direction of digital transmission system, electrical components, transmission system, etc., can solve the problem of the decrease of the connection rate of manual traffic, so as to solve the decrease of the connection rate of manual traffic and realize unified scheduling Effect
Active Publication Date: 2016-03-30
CHINA MOBILE GRP GUANGDONG CO LTD +1
View PDF4 Cites 5 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
[0017] The purpose of the present invention is to provide a multi-node disaster recovery method and NGCC nodes to solve the problem of the decrease in the manual call connection rate caused by the node disaster recovery processing method in the prior art
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment Construction
[0062] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, specific embodiments will be described in detail below with reference to the accompanying drawings.
[0063] The present invention aims at the problem that the manual call completion rate and the agent resources are reduced caused by the multi-node disaster recovery processing method in the prior art. The embodiment of the present invention makes appropriate adjustments to the existing multi-node disaster recovery processing method Improvement, for specific structural improvements, see figure 2 As shown, for this purpose, the embodiment of the present invention provides a multi-node disaster recovery method, such as image 3 As shown, it is applied to an IP network including a plurality of NGCC nodes, one of the plurality of NGCC nodes is provided with a main C3F routing logic module, and the remaining NGCC nodes are provided with a backup C3F routin...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The invention discloses a multi-node disaster recovery method and NGCC nodes. The multi-node disaster recovery method is applied to an IP network comprising a plurality of NGCC nodes. One of the plurality of NGCC nodes is provided with a main C3F routing logic module, and the rest NGCC nodes are provided with back-up C3F routing logic modules respectively; and the main C3F routing logic module and the back-up C3F routing logic modules form a C3F Pool. The method comprises the following steps: when the back-up C3F routing logic modules judge the main C3F routing logic module has a fault, one of the back-up C3F routing logic modules is selected as a new main C3F routing logic module; and the new main C3F routing logic module sends a broadcast message to the C3F Pool and indicates call center media gateway control function (CC-MGCF) modules of all NGCC nodes in the C3F Pool to record address information to enable the CC-MGCF modules to forward received call requests to the new main C3F routing logic module for carrying out agent distribution processing. Through the scheme above, unified scheduling of agent resources is realized.
Description
technical field [0001] The invention relates to the technical field of call centers, in particular to a multi-node disaster recovery method and NGCC (NextGenerationCallCenter, next-generation call center) nodes. Background technique [0002] In the existing technology, for the NGCC platform, when the NGCC single node is deployed in a centralized manner, all call services will be interrupted due to the failure of the physical node, so the risk is relatively high; at the same time, when the scale of the agent is large , and it is not recommended to concentrate all call services on a single call platform; for this reason, it is imperative to build a call center with multi-node and service deployment. [0003] see figure 1 , for the deployment of multiple NGCC nodes, here two NGCC nodes are taken as an example. In NGCC multi-node deployment, each NGCC node is independently deployed with its own CC-MGW (CallCenterMediaGateway, call center media gateway), CC-MGCF (CallCenterMedi...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
Inventor 温乃粘杨文俊罗亚丹林方潘毅喻朝新张静娴刘郁恒张海清梁伟晟吴霜林碧怡
Owner CHINA MOBILE GRP GUANGDONG CO LTD