The invention relates to a
client work
order management method and
system based on intelligent template dynamic configuration, and the method comprises the following steps: S1, obtaining a business demand document, historical work order data and a field rule
library, extracting all business scene universal fields, and storing the universal fields in the field rule
library; s2, constructing template
metadata according to the field rule base; s3, dynamically generating a work order instance; s4, after the work order is generated, the whole work
order processing cycle is driven according to the flow rule, and each work order node and operation action are dynamically executed according to the template
flow chart configuration; and S5, regularly and automatically counting the field
utilization rate, common process bottlenecks and high-frequency branches through
data analysis, generating template optimization suggestions in combination with
user feedback and
user satisfaction survey data, automatically classifying new problem descriptions by the
system according to a pre-trained
machine learning model, recommending the most suitable template, and finally, carrying out
data analysis on the new problem descriptions. And a work order dispatching strategy is optimized in combination with historical efficiency data. According to the invention, high flexibility and intelligence of work
order management are realized.