Method and apparatus for evaluating object
A technology for evaluating objects and objects, which is applied in the field of communication, can solve problems such as poor service attitude, low participation rate, and lack of evaluation, and achieve the effect of improving quality and efficiency, improving service quality, and improving efficiency
Active Publication Date: 2016-05-04
杭州网易智企科技有限公司
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Problems solved by technology
This method cannot effectively urge customer service personnel to provide better service to users throughout the conversation. Appraisals turn into better attitudes
In addition, the client cannot clearly indicate when the session ends. Usually, the user leaves the application interface after asking the question and getting the answer, and pushes the satisfaction evaluation request to the client after the session is over, which is easy to be ignored.
In addition, the satisfaction evaluation portal lacks a design that attracts users to participate in the evaluation, resulting in a low participation rate and a limited amount of satisfaction evaluation data that can be collected, making it difficult to meet the requirements of accurate, comprehensive and objective evaluation of customer service personnel
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[0028] The principle and spirit of the present invention will be described below with reference to several exemplary embodiments. It should be understood that these embodiments are given only to enable those skilled in the art to better understand and implement the present invention, rather than to limit the scope of the present invention in any way. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
[0029] Those skilled in the art know that the embodiments of the present invention can be implemented as a system, device, device, method or computer program product. Therefore, the present disclosure may be embodied in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.
[0030] According to an embodiment of the present invention, a method and a device for eval...
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The embodiment of the invention provides a method and apparatus for evaluating an object. The method comprises the following steps of: setting evaluation options in a session interface with the object; in response to an active selection operation of a user on the evaluation options , and displaying an evaluation interface; and in response to an evaluation operation of the user in the evaluation interface, acquiring an evaluation result of the user on the object.
Description
technical field [0001] Embodiments of the present invention relate to the communication field, and more specifically, embodiments of the present invention relate to methods and devices for evaluating objects. Background technique [0002] This section is intended to provide a background or context for implementations of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] With the development of communication technology, more and more users use applications in the client to conduct conversations with customer service personnel. After completing the conversation with the customer service personnel in the app, the server or the customer service personnel can initiate a satisfaction evaluation invitation, but the user cannot actively initiate an evaluation at any time during the conversation. This method cannot effectively urge customer service personnel to provide better service to users...
Claims
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IPC IPC(8): G06Q30/00G06Q50/10
CPCG06Q30/01G06Q50/10
Inventor 陈仁雄王明镜
Owner 杭州网易智企科技有限公司