After-sale customer service management system
A service management and customer technology, applied in electrical digital data processing, special data processing applications, instruments, etc., to solve the problem of inability to obtain historical vehicle warranty data and basic data from each other
Inactive Publication Date: 2016-08-10
POWER INT CHEM & OIL
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- Description
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- Application Information
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Problems solved by technology
[0003] The problem to be solved by the present invention is the technical problem that different maintenance factories cannot mutually obtain the historical warranty data and basic data of vehicles. It reflects that the cloud server stores the basic data of multiple franchise stores and the basic vehicle information of multiple vehicles to After the hosts of different franchise stores are connected to the cloud server, they can download or upload the basic vehicle information and warranty information of the vehicle from the cloud server. By using technical means that follow the laws of nature, any host of the franchise store can obtain the information from the cloud server. The effect of the server receiving the latest basic vehicle information
Method used
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[0020] The technical means adopted by the present invention to achieve the intended invention purpose are further described below in conjunction with the drawings and preferred embodiments of the present invention.
[0021] The after-sales customer service management system of the present invention is an innovative invention, which mainly includes a cloud server and a plurality of franchise store hosts. Control and control, the mainframes of the multiple franchised stores are respectively installed in multiple franchised stores, and each franchised store is responsible for the maintenance and repair of vehicles and other operations. Please refer to figure 1 As shown, this preferred embodiment only takes one franchise store 20 as an example, and the car owner 30 enters any franchise store 20 to accept the services provided by the franchise store 20 . Wherein, the hosts of the franchise stores are not connected to each other, so that the vehicle and owner information will not b...
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The invention provides an after-sale customer service management system which is a novel invention. The after-sale customer service management system includes a cloud server and a plurality of franchisee host computers; wires are established between the cloud server and the plurality of franchisee host computers; the franchisee host computers receive vehicle essential information of a vehicle from the cloud server; after-sale service is automatically provided for a vehicle owner according to at least one piece of information in the vehicle essential information; the franchisee host computer upload a vehicle warranty content and the current condition of the vehicle to the cloud server, and then the cloud server updates the vehicle essential information of the vehicle; because wires are established between the cloud server and the plurality of franchisee host computers, every franchisee host computer can receive latest vehicle essential information, and then an optimal maintenance service can be provided.
Description
technical field [0001] The present invention is an innovative invention, mainly about an after-sales service system, especially an after-sales customer service management system. Background technique [0002] Cars are a very common means of transportation nowadays, and cars need regular maintenance to ensure driving safety and prolong the service life of vehicles. Therefore, there are many car maintenance factories that provide maintenance-related services. When a car owner chooses a car maintenance factory, the service quality and warranty technology of the car maintenance factory are often the primary considerations of the car owner. However, the services that the existing car maintenance factories can provide are quite limited. Maintenance for a period of time, when the user changes to another new maintenance factory, the new maintenance factory does not have the historical warranty data and basic information of the vehicle, and can only perform maintenance and repairs ba...
Claims
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IPC IPC(8): G06F17/30G06Q30/02
Inventor 柯博文
Owner POWER INT CHEM & OIL