Voice communication management system

Abstract

The invention discloses a voice communication management system, comprising a communication management device, a state machine model and a state machine; the communication management device is used for storing and maintaining all current effective communication processes, receiving semantic information of a user and providing a corresponding response through the state machine; the state machine model is used for storing all information of a communication field structure, is a static description file of a communication field, and can perform state maintenance and generate a system response according to the field rule described by the state machine model in the operation process; the state machine is used for tracking the state information of the communication progress during the operation, updating the communication state when the user generates an input operation, and dynamically generating a corresponding response according to the current communication state; the particular field information that the state machine relates to is appointed by the state machine model. The voice communication management system can perform customization on a specific communication flow through embedding the JavaScript codes and can realize more flexible communication management.

Description

technical field [0001] The invention relates to the field of man-machine voice interaction systems, in particular to a voice dialogue management system. Background technique [0002] In recent years, with the continuous development and improvement of related technologies such as speech recognition and spoken language understanding, speech dialogue systems have made great progress in terms of performance and user experience. Different from traditional human-machine interfaces such as keyboard, mouse, and touch, the voice dialogue system is closer to the real interaction mode of human beings, and has lower technical requirements for users. The application scenarios of the voice dialogue system are very extensive. In the early days, it was mainly used in the automatic telephone customer service system, such as flights and hotel reservations. In scenarios where it is inconvenient to use both hands, such as in a car, voice dialogue is also the most suitable way of interaction. ...

AI Technical Summary

Problems solved by technology

[0005] 1. Usually based on a single dialogue management model, its applicable dialogue scenarios are limited;

[0006] 2. Unable to effectively deal with the uncertain factors brought by speech recognition and oral understanding;

[0007] 3. Different control rules such as speech recognition grammar, dialogue state and system output need to be placed in a unified configuration document, which is inconvenient for development

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