Electric power client label construction method

A construction method and customer technology, applied in the direction of electrical digital data processing, special data processing applications, instruments, etc., can solve problems such as insufficient utilization of resources, insufficient service level, inability to respond to demand, etc. Overcome non-sharing of data, improve accurate perception ability, and enhance the effect of differentiation

Inactive Publication Date: 2017-01-04
STATE GRID ZHEJIANG ELECTRIC POWER +2
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AI Technical Summary

Problems solved by technology

The management of each user is basically the same, not targeted, the resources cannot be effectively and fully utilized, the different needs cannot be met, and the service level cannot be improved

Method used

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  • Electric power client label construction method
  • Electric power client label construction method
  • Electric power client label construction method

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Embodiment Construction

[0037] The technical solution of the present invention will be further described in detail below in conjunction with the accompanying drawings of the specification.

[0038] The specific steps of the present invention include:

[0039] 1) Obtain customer data, including customer basic data, business work order information, electricity bill record information, channel contact records, electricity collection information and external data;

[0040] 2) Establish a tag library:

[0041] Establish a customer attribute database: identify customer characteristics according to the acquired customer data, and establish a customer attribute database. The data stored in the customer attribute database includes: basic information, electricity usage behavior, contact records, and expense records;

[0042] Establish a customer tag library: based on customer attribute database data, refine customer tags and build a customer tag library. The data stored in the customer tag library includes customer valu...

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Abstract

The present invention provides an electric power client label construction method and relates to a label construction method. At present, the client management capacity of a power grid industry still falls behind, the management for each user is basically the same without pertinence, and resource cannot be effectively and fully employed, different requirements cannot be satisfied, and the service level cannot be improved. The method comprises the following steps: 1) obtaining the client data; 2) building a label data establishing a client attitude database, and building the label database; and performing label management; and 3) performing label display application. The electric power client label construction method can improve the refinement of client service and the differentiation degree and improve the pertinence and the validity of the marketing scheme design.

Description

Technical field [0001] The invention relates to a label construction method, in particular to a power customer label construction method. Background technique [0002] With the continuous attention and improvement of customer service in the past ten years, the customer service level and marketing capabilities of grid companies have been significantly improved, but compared with the improvement of the awareness of rights protection of the entire social group and the improvement of service experience in other industries, The power grid industry's customer-facing management capabilities are still at a backward level. The management of all users is basically the same, non-targeted, resources cannot be used effectively, cannot respond to different needs, and service levels cannot be improved. Summary of the invention [0003] The technical problem to be solved and the technical task proposed by the present invention are to perfect and improve the existing technical solutions, and prov...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/06G06F17/30
CPCG06Q50/06G06F16/2219
Inventor 涂莹虞昉王州波罗飞鹏凌荣光丁麒周斌王庆娟龙正雄王海波柯方圆林森金慧颂雷俊马德荣林士勇孔旭锋丁学峰
Owner STATE GRID ZHEJIANG ELECTRIC POWER
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