Speech reply method and device

A voice and target voice technology, applied in voice analysis, instruments, etc., can solve problems such as providing users with satisfactory answers and poor user experience

Inactive Publication Date: 2017-01-18
BEIJING UNISOUND INFORMATION TECH
View PDF6 Cites 10 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In related technologies, when the customer service personnel reply to the user who raised the question, the customer service personnel need to respond in real time according to the user's question. If the customer service personnel forget the answer, or the customer service personnel are not present, they cannot provide satisfactory answers to the user. poor user experience

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Speech reply method and device
  • Speech reply method and device
  • Speech reply method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0060] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present invention. Rather, they are merely examples of apparatuses and methods consistent with aspects of the invention as recited in the appended claims.

[0061] figure 1 It is a flow chart of a voice answering method according to an exemplary embodiment. The voice reply method is applied to a terminal device, which can be any mobile phone, computer, digital broadcast terminal, messaging device, game console, tablet device, medical device, fitness device, personal digital assistant, etc. functional device. Such as figure 1 As shown, the method...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention relates to a speech reply method and device. The method comprises the following steps: when a first terminal of a customer service staff establishes connection relation with a second terminal of a user, obtaining the serial number of the customer service staff and target speech information input by the user through the second terminal; identifying the target speech information to obtain target word content information corresponding to the target speech information; searching a target problem matched with the target word content information in a preset text problem database; when the target problem is found, searching a target speech answer corresponding to the target problem from a speech sample database corresponding to the serial number of the customer service staff; and when the target speech answer corresponding to the target problem is found, outputting the target speech answer to the second terminal. Through the technical scheme, after the terminal of the customer service staff establishes connection with the terminal of the user, the terminal of the customer service staff can automatically search the answer to the problem proposed by the user, and outputs the answer through the speech of the customer service staff.

Description

technical field [0001] The invention relates to the technical field of voice processing, in particular to a voice reply method and device. Background technique [0002] In related technologies, when the customer service personnel reply to the user who raised the question, the customer service personnel need to respond in real time according to the user's question. If the customer service personnel forget the answer, or the customer service personnel are not present, they cannot provide satisfactory answers to the user. Poor user experience. Contents of the invention [0003] Embodiments of the present invention provide a voice answering method and device, which are used to automatically answer questions raised by users when customer service personnel forget answers or customer service personnel are not present, thereby improving user experience. [0004] According to the first aspect of the embodiments of the present invention, a voice reply method is provided, including:...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/54G10L21/10
CPCG10L21/10G10L25/54
Inventor 滕义伟
Owner BEIJING UNISOUND INFORMATION TECH
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap