Telephone traffic processing, service processing method, device and server

Abstract

The application provides a telephone traffic processing, service processing method, a device and a server. The telephone traffic processing method comprises the following steps: receiving a telephone traffic processing request, and determining the receiving moment of the telephone traffic processing request; if determining that this telephone traffic is the available telephone traffic, determining the appointment time of this telephone traffic, wherein the appointment time is the time predicting to start processing this telephone traffic, and is determined by predicting the total telephone traffic capable of being undertaken within at least one unit time quantum after the receiving moment and predicting the telephone traffic request amount of the at least one unit time bucket; outputting the determined appointment time of this telephone traffic in response to the telephone traffic processing request. Under the circumstance of not adding the service source, a peak service request can be asynchronized to an idle time bucket, thereby lowering the service processing pressure at the peak time, promoting the utilization rate of the service resource and avoiding the cost waste.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular, to methods, devices and servers for traffic processing and service processing. Background technique [0002] In daily life, users often need to call service providers for service calls, network consultation or on-site consultation due to certain needs. Taking a service call as an example, after a user encounters a problem, he or she may make a service call within a certain period of time for assistance. For example, the morning may be a peak time for calls for help. For the service provider, the traffic inflow increases at this time, and the operator configured by the service provider may not be able to meet the traffic inflow at this time, resulting in a saturated and constant response volume. As a result, the call connection rate is low and the number of queues increases. On the one hand, a large number of online users waiting to be answered will occupy certain ...

AI Technical Summary

Problems solved by technology

For example, the morning may be a peak time for calling for help. For the service party, the traffic inflow increases at this time, and the operator configured by the service party may not be able to meet the traffic inflow at this time, resulting in a saturated and constant response volume. Leading to a low call connection rate and an increase in the number of queues

On the one hand, a large number of online users waiting to answer will occupy a certain amount of processing resources, which will cause a certain amount of processing pressure on the server; User call loss, poor user experience

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