A follow-up processing method, storage medium and server for behavioral breakpoints

Abstract

Disclosed is a behavior breakpoint follow-up processing method, for use in resolving the existing problem that a breakpoint is not followed up effectively. The method provided by the present application comprises: obtaining an unprocessed target behavior breakpoint on a platform; if the target behavior breakpoint meets a preset prompt condition, sending prompt information to a behavior user corresponding to the target behavior breakpoint, the prompt information comprising guide information guiding the behavior user to go on with the follow-up process from the behavior breakpoint; detecting weather the behavior user completes the follow-up process on the platform within a preset period; if yes, determining that the target behavior breakpoint is processed; if not, generating a follow-up task according to the target behavior breakpoint; delivering the generated follow-up task to a sales agent, so that the sales agent contacts the behavior user according to the follow-up task, and guides the behavior user to complete the follow-up process. The present also provides a storage medium and a server.

Description

technical field [0001] The invention relates to the field of sales strategies, in particular to a behavior breakpoint follow-up processing method, storage medium and server. Background technique [0002] When customers encounter problems with their operation behavior on platforms such as websites and APPs, corresponding behavioral breakpoints will be generated. For example, when a customer registers on the website, he enters the registration interface, but because it is difficult to understand the steps and process of registration, the customer finally gives up the registration. After the customer gives up the registration, a corresponding behavior breakpoint is generated, and the occurrence of the behavior breakpoint makes the subsequent registration process not completely executed. In this case, the customer registered on purpose, but because the platform did not do a good job of follow-up and guidance, it eventually led to the loss of the customer. [0003] However, the...

AI Technical Summary

Problems solved by technology

In this case, the customer registered intentionally, but the platform did not follow up and guide accordingly, which eventually led to the loss of the customer

[0003] However, the current platform does not provide effective follow-up and guidance plans after the behavior breakpoint occurs, resulting in the loss of sales leads and greatly reducing the customer conversion rate of the platform

Images