Service providing apparatus and method

Abstract

The invention provides a service providing apparatus and method. The service providing apparatus includes seating sensors (42) for detecting presence of multiple car occupants, an individual feeling estimator (12) for estimating individual feeling of every car occupant detected by the seating sensors (42), a general mood estimator (13) for estimating general mood, namely, entire feeling of all occupants as a group, based on the individual feeling of every car occupant estimated by the individual feeling estimator (12), a service decider (14) for deciding a service to be provided to all occupants based on the general mood estimated by the general mood estimator (13), and the command outputter (15) for outputting commands in order to provide the service decided by the service decider (14).

Description

technical field [0001] The present invention relates to a service providing device and service providing method capable of providing various services to occupants in a vehicle. Background technique [0002] As such a device, the following device is known in the prior art: based on the occupant's conversation content collected by the microphone in the car and the composition of the occupant, the purpose of action of the occupant is estimated, and the service recommended to the occupant is determined according to the purpose of action, and provide the identified services. This device is described in, for example, Japanese Patent Laid-Open Publication No. 2012-133530 (JP2012-133530A). [0003] However, as in the device described in JP2012-133530A, when the service provided is determined according to the content of the conversation, the degree of satisfaction of the occupants may vary from person to person, and for example, occupants who have not performed (participated in) the...

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Problems solved by technology

[0003] However, as in the device described in JP2012-133530A, when the service provided is determined according to the content of the conversation, the degree of satisfaction of the occupants may vary from person to person, and for example, occupants who have not performed (participated in) the conversation may be dissatisfied with the provided service. The service is unpleasant, so it is difficult to bring high satisfaction to all occupants in the car (that is, it is difficult to make all occupants in the car feel very satisfied)

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