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Rule based service level protocol management system and method

A service level agreement and management system technology, applied in the field of rule-based service level agreement management system, can solve problems such as inability to flexibly match service policies with user requests, and achieve the effect of helping assessment

Inactive Publication Date: 2018-07-10
珠海国津软件科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0014] Cannot flexibly match service policies for user requests with different conditions

Method used

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  • Rule based service level protocol management system and method
  • Rule based service level protocol management system and method
  • Rule based service level protocol management system and method

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Embodiment Construction

[0029] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments. The rule-based service level agreement management system and method of the present invention are suitable for customization of personalized services.

[0030] The service level agreement customizer is used to provide the service requester with an interactive interface of customizable services and customize the service level agreement of the selected service; the service executor is used to accept the service request submitted by the user and automatically match the corresponding service for the service request The level agreement, and configure the corresponding executor and execution time according to the service level agreement; the rule server is used to provide the rule executor with the rule set and service level agreement for executing the serv...

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Abstract

The invention relates to a rule based service level protocol management system and method. The method comprises that an interaction interface capable of customizing services is provided for a servicerequester, and a service level protocol in which services are selected is customized; a service request submitted by a user is received, a corresponding service level protocol matches the service request automatically, and a corresponding executer and execution time are configured according to the service level protocol; and a rule server provides a rule set for executing the service request and the service level protocol for the rule executer. The system and method have the advantages that different customized services and service strategies can be configured for different users flexibly, response time, update strategy, notification before overdue and the like can be configured, and rapid response to the users can be ensured; and the service level is quantified so that the users rely on aservice provider, and the service provider is helped to check service groups.

Description

technical field [0001] The invention relates to a rule-based service level agreement management system and method, belonging to the computer field. Background technique [0002] SLA (Service Level Agreement: service level agreement) is usually called a service level agreement. "Agreement" means that it is agreed with your customer and has legal binding effect, followed by the word "level", which means that your service is up to To what extent should there be quantitative indicators? [0003] The concept of SLA (Service Level Agreement: Service Level Agreement) is clearly put forward, leading the service to a quantifiable, controllable, commentable, manageable, and improveable realm, and the service is no longer vague and no longer only stays in the very inner At the same level, services can also be managed and controlled in a raw and cold manner. [0004] (1) From the perspective of establishing users' trust in service providers, if the service provider signs an SLA (Servi...

Claims

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Application Information

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IPC IPC(8): H04L12/24
CPCH04L41/5003H04L41/5006
Inventor 贺浩王钊
Owner 珠海国津软件科技有限公司
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