Communication method, device and system, computer device and readable storage medium

A communication method and text information technology, applied in the fields of readable storage media, communication methods, and devices, can solve the problems of reduced service efficiency and time-consuming hotel services

Inactive Publication Date: 2019-03-01
BEIJING SANKUAI ONLINE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, due to the limited human resources at the front desk and the large number of customers it faces, it will take a lot of time for the customer to establish communication with the front desk. Second, when communicating with the front desk, many times the problems that can be solved with a simple sentence have to communicate with the front desk for a long time, which will undoubtedly reduce the service efficiency of the hotel

Method used

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  • Communication method, device and system, computer device and readable storage medium
  • Communication method, device and system, computer device and readable storage medium
  • Communication method, device and system, computer device and readable storage medium

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Embodiment Construction

[0028] In order to make the object, technical solution and advantages of the present invention clearer, the implementation manner of the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0029] figure 1 It is a flowchart of a communication method provided by an embodiment of the present invention. see figure 1 , this embodiment specifically includes:

[0030] 101. Receive voice data.

[0031] 102. Perform voice recognition on the voice data to obtain text information of the voice data.

[0032] 103. Input the text information into an intent understanding model, and output the target intent type of the text information. The intent understanding model is obtained by training the historical question data of the target service and the intention type of the historical question data at least A model that recognizes the type of task dispatch.

[0033] 104. Respond to the voice data according to the response manner corres...

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Abstract

The present invention discloses a communication device, device and system, a computer device and a readable storage medium, belonging to the technical field of networks. The method comprises the stepsof: performing speech recognition of speech data, determining an actual question and answer intentions of a used of a first terminal according to text information obtained based on the speech recognition, and automatically responding to a user demand of the first terminal based on a preset response mode according to the actual question and answer intentions with no need for manual intervention. The communication device, device and system, the computer device and the readable storage medium can perform timely processing of a lot of user demands and can perform response for a plurality of usersin short time.

Description

technical field [0001] The present invention relates to the field of network technology, in particular to a communication method, device, system, computer equipment and a readable storage medium. Background technique [0002] With the rapid development of network technology and the widespread promotion of intelligent machines, people are more and more advocating fast and efficient transaction processing. Therefore, the problem facing each service industry is how to enable customers to express their needs in a timely manner and get a satisfactory response quickly when there is a large number of customers and limited service human resources. [0003] For example, in the hotel industry, many hotels choose to establish communication facilities between the guest rooms and the front desk, mostly real-time telephone response, which relies on the human resources at the front desk. However, due to the limited human resources at the front desk and the large number of customers it fac...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/26G10L15/06G10L15/18
CPCG10L15/063G10L15/1822G10L15/26G10L2015/0631
Inventor 任彬蔡勋梁
Owner BEIJING SANKUAI ONLINE TECH CO LTD
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